Soiled cars enter Soft Touch Auto Wash & Detail Center and emerge cleansed of unsightly grime after a thorough once-over by the center's technicians. During each hand wash, staffers employ elbow grease and torrents of soap and water to wash away gunk from the exterior. They then comb through interiors with a vacuum in search of debris before wiping smudges and film from inner windows and dashboards. Every wash also includes a towel dry that leaves cars glowing, rewarding them for every time they didn't run away from home when parked overnight in the driveway.
Tyre Track Automotive Center's six-bay garage bustles with ASE-certified technicians rescuing ailing rides, shuttles running to and from local college campuses, and owner Tim Andrew amicably assisting both staffers and patrons. The hands-on owner has spent years in the auto industry, first manufacturing and selling tires before setting up his own wholesale supply shop more than two decades ago. Since then, Tyre Track Automotive Center has morphed into a full-service auto outfit that doles out routine maintenance services and repair work in addition to its ample stock of rubber wheels. During service appointments, Tim and his crew pull quality automotive products from the shelves, retooling vehicles with Valvoline motor oil, tires from Michelin, and Bosch wiper blades before sealing repair work with a kiss.
Northampton native John Richi practices the same hands-on approach when working with his customers that he has honed since opening Pro Lube Auto Center in 1990. He draws from more than 20 years of experience and intensive training in diagnostics from a number of car companies, including Chrysler, Ford, and General Motors, and shares his expertise with a team of certified technicians. Together, they perform tune-ups and oil changes in addition to part replacement and transmission work, all in an effort to keep vehicles safe and in working order. As part of a nationwide network, the shop allows out-of-state work under the business’s 12-month, 12,000-mile warranty should breakdowns occur while driving through the mountains of Pennsylvania or the saloon of an Arizona ghost town.
The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Signature Service oil-change package, which promotes the longevity of each vehicle. Staffers acknowledge that oil plays a crucial role in maximizing the lifespan of each car—it cools the motor and prevents moving parts from deteriorating. More than 20,000 technicians who have completed an extensive training program certified by the National Institute Automotive Service Excellence (ASE) nurse vehicles at Jiffy Lube.
In addition to performing oil changes, Jiffy Lube’s savants perform air-filtration, electricity, and windshield services, among others. The technicians’ quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services, complete a service only after it has been approved, and refuse to replace windshields with Saran wrap.