Over the course of 31 years, the smiling staffers at Express Oil Change & Service Centers have learned that customers just want their oil changed fast. Instead of selling extra parts out of an oversize trench coat, staffers work quickly and efficiently to give cars what they crave; quarts of thick, black oil in the blink of an eye without an appointment. Each procedure lasts approximately 10 minutes, during which mechanics will replace the vehicle's oil and inspect its innards for problems. The process is so quick that customers can even wait inside their own vehicles while it occurs, much like a drive-thru car wash or drive-thru dentist appointment.
There's a reason why owner Bill Lawrence decided to set Bubbles Hand Car Wash apart with upscale services and a pleasant ambiance. As Lawrence relayed to Allison Wollam of the Houston Business Journal, he was charmed by a clean, welcoming car wash he visited shortly after moving to Texas from New York, where car washes typically charged a convenience fee to any customer who smiled. Lawrence knew he could cater better to luxury car owners like himself with a conveyerized hand-wash system that combined the convenience of the tunnel model with the hands-on meticulousness of a traditional hand wash. His idea has caught on with some very high-profile customers. Houston Texans linebacker Mister Alexander trusts his ride to the skilled hands of Bubbles’ technicians, as do Houston Rockets players Hakeem Olajuwon and Kenny Smith, not to mention former president George Bush.
Even patrons without a Porsche or a professional sports career appreciate Bubbles' gentle lamb's wool mitt washes and eco-friendly soaps, sealers, waxes, and conditioners, as proven by the business’s 2010 and 2012 Houston A-List awards for Best Car Wash. Customers seem to be as taken with the company’s facilities as they are with its services; each lobby invites relaxation with free WiFi, a bemusing gift shop, and shoe shines so effective that patrons need only stand beside their vehicle to check its undercarriage. The community-conscious car washes also use less than a quarter of the water typically expended during a home wash, and the locations offer free car washes for military personnel on Veterans Day.
The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Jiffy Lube Signature Service Oil-Change, which helps promote the longevity of each vehicle. Staffers acknowledge that oil plays a crucial role in maximizing the lifespan of each car—it cools the motor and helps prevent moving parts from deteriorating. More than 20,000 technicians who have completed an extensive training program certified by the National Institute Automotive Service Excellence (ASE) service vehicles at Jiffy Lube.
In addition to performing oil changes, technicians perform preventative services such as air-filtration, among others, as well as state emissions inspections. Jiffy Lube’s quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services, complete a service only after it has been approved, and refuse to replace windshields with saran wrap.
The skilled staff members at Auto Concierge restore vehicular topcoats and tires to their original luster within a 1,200-square-foot detailing studio comfortably heated or cooled according to the season. Armed with top-notch waxes and wheel sealants from brands such as Swissvax and Nanolex Premium, employees make over cars from hubcap to roof rack, bathing exteriors before gently lifting entrenched debris and paring down uneven paint. Compressed air blasts grime from interiors, and dry vapor steam purifies carpets and upholstery while staffers wring out smoky scents and other lingering odors such as fast-food fries, frankincense, or myrrh. Auto Concierge also rights wrongs inflicted by auto dealerships by leveling and polishing flawed paint jobs. Roadsters that need to stay overnight at Auto Concierge are locked indoors and chaperoned by a 24-hour surveillance system.
The Peveto family's name became synonymous with stopping power when John Peveto II opened his first Brake Check shop in 1968. More than 40 years and 40 shops later, the family still helps cars stop (and go) with brake-pad inspections, wheel alignments, battery replacements, and oil changes. With convenience in mind, each shop opens its work bays seven days a week, offers online appointments, and backs up several of their services with lifetime warranties that are then backed up by other even more muscular warranties.:m]]
Since its inception more than 30 years ago, Just Brakes has expanded from one auto shop to more than 160 outposts across eight states. At every location, ASE-certified technicians maintain vehicle safety with the standard brake service including a lifetime warranty on parts, labor and platonic love. Though their specialty is brakes, the techs also perform routine maintenance and repairs such as oil changes, factory maintenance services, batteries, belt replacement, and fluid services.