C&O IT Solutions began in 2010 as a residential-computer repair company, and already it’s expanded to include small-business service, advanced customer service, technical support, and advanced consultation. C&O’s experts specialize in all things technological, from software installation and repairs to web development, IT management, and computer training for individuals.
uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone?s glass screen
?Don?t just put it into your pocket and continue to use it,? Wetherill says. The broken glass can actually cause serious damage to the phone?s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.? Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill?s living room, and it now boasts more than 60 locations nationwide. ?We are proof that the American dream is alive,? he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant?s deep fryer. ?It smelled pretty bad,? he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, ?it did go through a cement mixer.? Some miracles just aren?t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix?s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus?something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. ?Of course, this is assuming that there wouldn?t be any pain,? he laughs.
For the past 20 years, Winnie Gelb and her team of technicians have serviced computers in the Manhattan Beach area, evolving their services to match the latest wave of technology, such as installing Internet phone service and converting VHS tapes to DVD. They continue to repair and clean hardware, and they also fight on the front lines of the battle against harmful forms of software, such as viruses, spyware, and games of Minesweeper that actually detonate your computer.
With more than 80 years of wrench-wielding experience, the home improvement honchos at Pioneer Hardware preside over a cache of more than 70,000 brand-name tools, electronics, supplies, and accessories. Equip empty tool belts with a versatile Black & Decker cordless screwdriver ($34.99) or ensure lawns are well fed with a mechanical water timer ($10.97). Shoppers can also cruise through Pioneer's panoply of cleaning and paint supplies or
prepare for an afternoon of plumbing pyrotechnics with its supply of PVC piping, faucet parts, and drain fittings.
When most kids his age were watching TV or slugging around the sandlot, 12-year-old Ed the Computer Guy was hard at work examining his father's Macintosh, tinkering with universal remotes, and editing videos. Now a professional computer guy and repairman, Ed puts his vast knowledge to use with services repairing Macs and PCs, removing viruses, installing hardware, and giving computer lessons to newbies who mistake the CD drive for a donut holder.
The committed technicians at uBreakiFix restore fragile pocket appliances and entertainment consoles with an arsenal of original manufacturers' OEM parts and 15-minute service times. The repair team reunites customers with fresh new screens for HTC Evo 4G, iPhone 4, or iPhone 3G smartphones along with 90-day warranties. While waiting for trusty telephones, customers can enjoy lounging in a comfortable waiting area with TV screens and friendly staff members who serve caviar and wear tuxedo T-shirts. In addition to screen replacement, the circuit surgeons can provide water-damage diagnostics for iPads, game consoles, and Apple computers that have been waterlogged after haphazardly trying to surf the web.