WiGoClinic – Cell Phone Repair Shop performs a wide assortment of smartphone fixes, including fitting damaged devices with solid new covers, which breathe new life into once unusable technologies. Trained technicians cradle cracked smartphones to soothe them into drowsy Airplane Mode, then gently unhinge shattered covers to clear delicate surfaces for a new protective window. Devices emerge from the phone hospital after roughly an hour with fresh screens that bestow the same functionality as the original factory cover. WiGoClinic also performs water-damage diagnostics, and boasts a high success rate in repairing drowned devices. iPhone repairs typically take less than an hour, and most operations can be performed while customers sit comfortably in WiGoClinic's waiting space, complete with kids' play area.
Mytex's computer technicians can solve software issues without even touching a keyboard—or without touching the client's keyboard, at least. When clients' systems slow or become difficult to use, the technicians work to solve the issue either by giving advice over the phone, or by fixing conflicts themselves through an online connection. Once logged in, they can settle more than a dozen issues with services including virus removal, malware removal, wireless network troubleshooting, and printer support. Clients can contact a technician by phone, over chat, or through Facebook or Twitter, but not by telegraph because the beeping bothers the office bird.
The experts at RFK Technology Services, LLC can wall-mount a plasma TV, but their technology installation and integration is typically subtler than that—it's mostly tiny tech tweaks that make life easier. The Electronic Service Technicians set up computer networks, for example, and install new, upgraded software; they can also program universal remotes, creating a unique atmosphere for the home. To help customers pick out the services that best fit their needs, the company runs a contact center where operators dispense advice.
An authorized Verizon retailer, Wireless Warehouse outfits shoppers with feature-laden phones and a wide range of service-plan options. Sleek touchscreen devices from Samsung, Motorola, and Apple take center stage at each of their four locations, alongside tablet computers and cases that protect phones from falls or transform them into butterflies.
uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone?s glass screen
?Don?t just put it into your pocket and continue to use it,? Wetherill says. The broken glass can actually cause serious damage to the phone?s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.? Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill?s living room, and it now boasts more than 60 locations nationwide. ?We are proof that the American dream is alive,? he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant?s deep fryer. ?It smelled pretty bad,? he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, ?it did go through a cement mixer.? Some miracles just aren?t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix?s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus ? something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. ?Of course, this is assuming that there wouldn?t be any pain,? he laughs.