USA Cares is a 501c3 national nonprofit that supports active-duty military members and post-9/11 veterans with grassroots advocacy and financial assistance. Their mission statement explains that they exist "to help bear the burdens of service by providing post-9/11 service members, veterans, and their families with financial and advocacy support in their time of need." To fulfill this goal, the organization provides payments to mortgage lenders and utility companies, and funds transportation services that enable veterans to achieve self-sufficiency and prevent financial crises.
USA Cares's family-resource call center serves as an outlet for post-9/11 military families experiencing difficulties related to service. Experienced Family Resource Coordinators guide families through the process of receiving financial support from USA Cares, in addition to identifying the best services and benefits available for each family to improve the total assistance delivered. USA Cares responds to all requests with personal attention and detail regardless of whether or not USA Cares is able to provide aid, sending written thanks for sacrifices and detailed explanations of the decisions. The organization does not accept repayment or charge fees for its services, and relies on donations from citizens, businesses, and foundations.