uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone?s glass screen
?Don?t just put it into your pocket and continue to use it,? Wetherill says. The broken glass can actually cause serious damage to the phone?s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.? Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill?s living room, and it now boasts more than 60 locations nationwide. ?We are proof that the American dream is alive,? he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant?s deep fryer. ?It smelled pretty bad,? he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, ?it did go through a cement mixer.? Some miracles just aren?t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix?s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus?something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. ?Of course, this is assuming that there wouldn?t be any pain,? he laughs.
CPR Cell Phone Repair brings gadgets back to life with a variety of services. Its deft team repairs phones suffering from maladies such as water damage, cracked screens, and charging issues. Gamers take solace in CPR’s ability to expertly handle the popularly named “ring of death” that can plague consoles. They also repair LCD screens for tablets and laptops. Customer can mail in their gadgets, drop them off at the store, or sit comfortably and wait while their devices are fixed.
Signature service: iPhone, iPad, and Mac Repair
Staff Size: 2?10 people
Average Duration of Services: 1?2 hours
Brands Used: Apple
Pro Tip: Feel free to call us with any questions, we recommend you backup your device before any repair.
What is one of your signature services? How is it performed?
We offer on-site support for consumers and businesses as well as repair for Apple products. All of our repairs are performed by Apple-certified technicians. We inform our customers of the best way to get their product back in working order, showing them new things along the way.
What aspect of your job, or the services you offer, most often surprises people?
Our staff is [made up of] all former Apple employees with over 11 years of experience working for Apple. All of our technicians are Apple certified in hardware and software. We enjoy helping our customers get the most out of their technology.
Is there anything else you want to add that we didn't cover?
We also offer on-site support for customers wanting help with their Apple products in the comfort of their own homes. For businesses, we offer full IT support for companies using Apple along with loaners and off-site backup to protect their business and its data.