Up front, Gardner Auto Sales boasts an inventory of pre-owned vehicles ready to hit the road. In the back, technicians do the dirty work, up to their elbows in oils, grease, and replacement parts in order to keep all sorts of makes and models of domestic and foreign cars running smoothly. Drivers whose cars need an oil change or maintenance can tap the techs for their expertise; they'll nurture the car with equal parts motor oils and love until they're ready to cast off their blankie-tarps and charge bravely into the world.
The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Signature Service oil-change package, which promotes the longevity of each vehicle. Staffers acknowledge that oil plays a crucial role in maximizing the lifespan of each car—it cools the motor and prevents moving parts from deteriorating. More than 20,000 technicians who have completed an extensive training program certified by the National Institute Automotive Service Excellence (ASE) nurse vehicles at Jiffy Lube.
In addition to performing oil changes, Jiffy Lube’s savants perform air-filtration, electricity, and windshield services, among others. The technicians’ quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services, complete a service only after it has been approved, and refuse to replace windshields with Saran wrap.