TigerDirect.com's vast virtual warehouse distributes computer parts, software, and gadgetry around the world, backed by their brick-and-mortar stores around the nation. Home to PC and computing experts, the stores dole out repair and advice in equal sums, answering questions about virus issues such as pop-ups or nasty computer-sneezing fits. Founded on the principles of putting the consumer first, TigerDirect offers same-day shipping and business-to-business sales, and they boast a spyware-tight website security guarantee that will cover customer liability up to $50.
As you stroll through OneClick you'll notice a familiar theme: the Apple logo. The store stocks a wide variety of accessories compatible with Apple devices such as iPads and iPhones. But the staff doesn't just resell Apple gadgets, they also service them. Their on-site support services include everything from optimizing data storage to maintaining software's doughiness.
uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone?s glass screen
?Don?t just put it into your pocket and continue to use it,? Wetherill says. The broken glass can actually cause serious damage to the phone?s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.? Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill?s living room, and it now boasts more than 60 locations nationwide. ?We are proof that the American dream is alive,? he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant?s deep fryer. ?It smelled pretty bad,? he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, ?it did go through a cement mixer.? Some miracles just aren?t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix?s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus?something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. ?Of course, this is assuming that there wouldn?t be any pain,? he laughs.
Repair 2 Fix?s team of technicians can replace an iPhone 5 screen in fewer than five minutes. But that only scratches the surface of its electronic expertise. In its ivory-toned, futuristic shop, which eschews framed artwork in favor of mounted, glowing screens, the staff operates on older iPhone generations, iPads, MacBooks, and other Apple devices. Gaming consoles such as the Xbox 360 and the PS3 also fall within its repair repertoire, as do non-iPhone smartphones, from Samsung Galaxies to rotary phones with one button relabeled ?Instagram.? For maximum convenience, the technicians can converse in both Spanish and English.
DrPhoneFix's technicians know their way around a circuit board. That's because they spend their days repairing and replacing electronic devices of all sizes, from hand-held smartphones to full tower computers, striving to power up their customers' products with as little downtime as possible. Their Apple repair services bring sidelined phones and tablets from the brink of the recycle bin by replacing smashed glass as well as touch sensors that only respond to the feel of their owners' toes. They can also remedy broken charger ports, crackling audio connections, and faulty power buttons that plague HTC and Samsung devices.
Understanding that it's tough to get by without your computer, Computer Associates & Services focuses on quick turnaround times. That goal starts with a thorough but speedy diagnosis of computer systems. Then the company's technicians plan the best solutions to problems, walking clients through the whole process. Those solutions can include services such as troubleshooting, networking, virus removal, or general repairs and upgrades.