As one of the largest authorized retailers for AT&T, Mobile Communications Systems equips conversers with phones, accessories, and services to fit various lifestyles. Requiring a two-year agreement for activation and upgrades, the plethora of impressive phones—including GoPhones, data phones, smart phones, and 4G phones—assures that talk meets its technological match. Smart phones, including the Samsung Captivate ($99), impersonate small computers with 16 GB of memory, a keyboard touch screen, and that new microprocessor smell. Built from recycled plastics, the Samsung Evergreen ($69.99) supports mp3 files and graces fingertips with a QWERTY keyboard. For more advanced technophiles, the 4G Motorola Atrix's ($199.99) 4" screen displays crisp videos powered by a dual core 1GHz processor, and the 4G HTC Inspire ($99.99) runs on Android 2.2 OS and records videos in 720 HD.
An authorized AT&T retailer, AT&T Portables sets itself apart from the crowd with customer-service-oriented staffers who guide shoppers through the process of picking phones and accessories from an extensive inventory. Each employee is well versed in the bells and whistles of the latest smartphones from Apple, Samsung, Blackberry, and Nokia, helping shoppers translate tech specs into real-world pros and cons. Customers’ chosen phones are accompanied by a range of protective and stylish accessories, as well as cellular plans that provide an appropriate amount of minutes, text messages, and bandwidth for sending and receiving urgent cat videos.
For more than 15 years, Baltimore Computer Solutions has assisted both small and large companies with computer repair, network design, and project management. The company's certifications in Microsoft, Cisco, Novell, HP, and other major brand names ensures its ability to handle nearly any computer-related issue that may arise. Technicians can even help clients immediately in an emergency via offsite remote monitoring and tech support.
uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone’s glass screen
“Don’t just put it into your pocket and continue to use it,” Wetherill says. The broken glass can actually cause serious damage to the phone’s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.” Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill’s living room, and it now boasts more than 60 locations nationwide. “We are proof that the American dream is alive,” he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant’s deep fryer. “It smelled pretty bad,” he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, “it did go through a cement mixer.” Some miracles just aren’t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix’s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus—something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. “Of course, this is assuming that there wouldn’t be any pain,” he laughs.
Waterdog Computer Works' resident mascot is a Portuguese Waterdog named Joey. That breed is renowned for its strong work ethic and knack for retrieving fishers' lost tackle and nets. The technicians here hold themselves to a similar standard, swiftly responding to clients' calls and doing everything in their power to resolve their computer issues. Versed in the workings of both PC and Mac systems, the team clears virus infestations, solves hardware malfunctions, speeds sluggish operations, and specialize in the installation of new computers and entire networks.