The volunteers—who are called in by police officers, paramedics, firefighters, or hospital personnel—assist family members and other witnesses by providing emotional support, helping arrange necessary follow-up services, and notifying family and friends of the crisis. Volunteers can also work as liaisons between victims and emergency or hospital authorities, and they provide information, referrals, and other resources to ensure that individuals receive ongoing assistance. They also supply these trauma survivors with useful resource guides containing support-group and counseling recommendations, funeral-planning assistance, contact information for crisis hotlines, and other valuable information.
Helping Hands's food pantry provides baskets packed with traditional Thanksgiving food to low-income seniors to ensure they have a nice holiday meal they can share with others. The baskets bear traditional holiday fare including a small whole chicken, stuffing mix, mashed potatoes, gravy, yams, two cans of fruit, and two cans of vegetables.