uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone’s glass screen
“Don’t just put it into your pocket and continue to use it,” Wetherill says. The broken glass can actually cause serious damage to the phone’s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.” Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill’s living room, and it now boasts more than 60 locations nationwide. “We are proof that the American dream is alive,” he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant’s deep fryer. “It smelled pretty bad,” he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, “it did go through a cement mixer.” Some miracles just aren’t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix’s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus—something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. “Of course, this is assuming that there wouldn’t be any pain,” he laughs.
As innovative as the touchscreen is, no manufacturer has found a way to overcome the fact that glass still breaks. When accidents strike, phone owners can turn to Apex Wireless. The Apex technicians specialize in both smart phone and laptop repair, including screen repairs for iPhones, iPads, and Samsung Galaxies. Moreover, they stock an array of no-contract smartphones for customers who've forgotten their signatures.
Electronics physicians at Dr. Cell Phone revive technological investments with original replacement parts and a three-day turnaround time. Cell-phone and computer specialists repair cracked screens, casing damage, and malfunctioning keys and address other common mobile-device maladies such as out-of-style ringtones. In addition to treating every single model of brands such as BlackBerry, Nokia, and Motorola, phone techs seamlessly repair screens and LCD components for iPhones 3G, 3GS, 4, or 4S and cracked iPads. Each customer—whether they drop by for a walk-in appointment or send their phone through the mail—receives a repair-order number to check in on their electronic pets, as well as a 30-day warranty on all parts, scratch 'n' sniff upgrades, and labor. In addition to handheld devices, The Dr. Laptop branch fixes up personal computers.
Unitech Wireless's electronics experts improve the stability and usability of consumer mobile devices with personal, in-store services. Technicians can breathe new digital life into waning devices by repairing cracked screens, reseating new memory modules, and wiping away smudges left by talkative teenage parakeets. Devices usually find themselves back in owners' palms within a few days with replacement parts from the original manufacturer in lieu of third-party fabricators. Unitech Wireless's associates also provide comprehensive cellular solutions, such as software suites and asset recovery, for those with technology-driven businesses.
A graduate of the Fashion Institute of Technology in New York Joseph Keith Ronquillo brings his education and experience as a third-generation jeweler to his eponymous jewelry boutique. The shop's relaxed showroom abounds with handmade silver necklaces and 18-karat gold earrings. In addition to designing and manufacturing custom jewelry and trinkets, Joseph’s staff educates curious clients with jewelry classes that cover the basics of soldering precious metals.
Six days a week, technicians at Epromcell Repairs use skills they have honed over 15 years to repair cell phones, game systems, and computers. With a cache of extra parts and official certification from major brands, the staffers complete speedy, high-quality fixes backed by a 30-day warranty. Whether scrubbing a hard drive of viruses, replacing a broken iPhone screen, or fixing a video-game character's uncombed hair, wire whisperers return machines to their sparklingly functional selves.