To call The Body Shop a mere skin and body care store is to miss half of what makes it special. Late founder Dame Anita Roddick was a pioneer for ethical business practices; upon opening her first store in Brighton, England, in 1976, she developed company values such as "Defend human rights" and "Protect our planet." She somehow balanced principles and profit, partnering in global campaigns with UNICEF, Greenpeace, Amnesty International, and the United Nations, all while expanding her brand into 2,500 locations in 60 international markets. After her death in 2007, then-British Prime Minister Gordon Brown said, “She campaigned for green issues for many years before it became fashionable to do so and inspired millions to the cause by bringing sustainable products to a mass market. . . . She was an inspiration.”
Indeed, the Body Shop exhibits an eco-friendliness that's hard to come by in a company of its size. Its products have been fair-trade since 1987, and its Against Animal Testing movement led to a UK-wide ban of animal testing of cosmetics. The products are made from ingredients harvested from around the world: shea butter from Ghana goes into body scrubs and butters, and Indian artisans craft wooden massagers and tote bags that are screenprinted by hand. But all that isn't to say the company's production practices overshadow its final products. Skincare treatments such as the Blue Corn 3-in-1 deep-cleansing scrub mask often appear in Allure, Marie Claire, and other national publications.
The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Signature Service oil change package, which promotes the longevity of each vehicle. These technicians learn their care-care talents during stints in Jiffy Lube University, the company's exhaustive training program. During their training, technicians engage with computer-based learning, apply knowledge during on-the-job-training, and pass frequent skills tests to master the art of engine maintenance. Upon graduation, technicians also take the Jiffy Lube Pledge, vowing to service their customers' cars with the same care they would normally reserve for their own vehicles. This extensive curriculum and commitment to customer service is part of what earned the program accolades as an Automotive Service Excellence (ASE) Certified Training Provider.
In addition to performing oil changes, Jiffy Lube’s experts perform air conditioning, air filtration, cooling system, electrical, windshield services, and many more. The technicians’ quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services and only complete those services after it has been approved by the owner.
At Emerald's Hand Car Wash and Detail Center, skilled technicians meticulously hand-wash a wide range of vehicles, from modest sedans to suped-up trucks and SUVs. Along with scouring exteriors, detailers treat leather and vinyl surfaces to shiny coats of conditioner, shampoo trampled-upon floor mats, and remove bugs, dirt, and fossilized honor-roll stickers from the paint with clay-bar treatments and layers of protective wax. While waiting to reclaim their cars, families can enjoy plenty of amenities, such as a kids' play area and soothing massage chairs.
At Nuno's Complete Car Care Inc., teams of ASE-certified technicians perform preventative maintenance and full-scale repairs on domestic and imported vehicles of any make or model, often rolling out freshly fixed vehicles within the same day of arrival. The bustling shops pride themselves on their family ownership, with president Bobby Nuno at the helm alongside his brother Ed, who serves as general manager and prince regent of the company. Sophisticated diagnostic equipment ensures that engines, transmissions, shocks, and exhaust systems run smoothly, and a handy online garage keeps customers up to date with any recalls, upcoming service needs, or discounts.
As Super-Lube's name suggests, its signature service is the oil change. Technicians at its more than 50 locations lubricate engines with up to five quarts of premium oil. The comprehensive service, which requires no appointment, also comes with a 20-point maintenance check, and a free fluid top-off between changes. The technicians' handiwork extend beyond oil changes, too?they can change radiator fluid, swap out fuel filters, and replace broken windshield wiper blades.
Discount Tire’s professional technicians install and service a vast trove of tires and wheels to keep wagons rolling safely. Experienced, trained mechanics manage an inventory replete with tires by brand names such as Goodyear, Michelin, and Bridgestone ($60–$100/tire for most vehicles) and a huge range of wheels ($50–$100/wheel for most vehicles). Proud owners of newly outfitted buggies receive advice on how to improve their rubber-road marriages or ability to do donuts on the lawns of rival librarians. Along with recommendations on products and services, tire installations include new valve stems, road-hazard protection, and lifetime rotations.