The repair specialists behind Mr. Appliance understand that clients should feel comfortable letting repairmen into their homes. That’s why before every job, homeowners receive a confirmation email with a picture of the uniformed, background-checked technician assigned to address their appliance needs. Upon arrival, the serviceman assesses each job by interviewing troubled appliances and recording the results on an iPad. Homeowners then get to see a detailed quote so they understand the work that needs to be done. Experienced with all brands, the technicians begin by securing the work area, putting on shoe covers, and laying down mats before repairing appliances that range from refrigerators to washing machines.
Beyond in-home service, they also supply clients with resources such as online repair manuals and use-and-care tips. They also adhere to an S.O.S—service on your schedule—policy, letting clients secure appointments through online booking.