A former IT manager for JPMorgan Chase, Arthur Zilberman opened LaptopMD with the goal of offering customer-oriented computer service from a convenient midtown location. Joined by a team of expert techs, he repairs and tunes up computers and laptops to meet the rapid pace of the city’s hard-working professionals. Free estimates precede all services and repairs, with the flexible staffers accepting computers through the mail, picking up and delivering them from clients, or doing repairs on site. Their combination of excellent customer service and competent work has created a tidal wave of enthusiastic local press and happy laptops that open and close themselves in applause.
To minimize the amount of time customers and their electronic devices must be apart, the staff at iFix New York and Quick Fix Technologies work fast, diagnosing digital hiccups for free while patrons wait. Once repairs are approved the technicians begin tinkering with devices, generally finishing their work within 24 hours when they have the needed parts on hand. Clients can monitor the progress of repairs on their computer, smartphone, or audio equipment with an online tracking system. Technicians can also perform services onsite, setting up homes, small businesses, or state-of-the-art treehouses with wireless or printer networks.
Six long shelves holding vintage radios and projectors fill the length of an exposed-brick wall. Old Mac computers face out from knee-high cabinets and a few hang from the ceiling and display “now serving” numbers reminiscent of a delicatessen. From the looks of it, you might think you’re in a tech time warp—but it’s quite the opposite. The antique electronics simply and aesthetically remind customers of the technological past when they’re inside Tekserve Corporation, an authorized reseller and service provider for Apple products. For more than 20 years, its staff of computer gurus has been fixing Apple products during repair and consulting services and shedding light on the products’ capabilities during classes and seminars. These informative sessions touch on an evolving list of topics that often includes improving one’s social-media experience and building one’s own Internet. The shop also has an array of gadgets and accessories available for purchase or rental.
Sunlight bounces off the windows of the towering Empire State building, shooting its reflective rays into YAFiX's 5th Avenue location. As thousands of cell phone- and computer-toting New Yorkers pass to and fro on the bustling street outside, YAFiX's team of professional technicians diligently works to keep abreast of the newest advancements in electronics repair and customization services. They specialize in Apple repairs, securing their licensed and insured work with a 100% guarantee. In addition, the fast-working team can also customize iPhones and iPads with color-swapping services, which change out the trademark white or black shells with more vibrant hues to showcase individuality or with invisibility cases to hide phones from home-obsessed extraterrestrial visitors.
Before earning a set of scrubs and the title of Doctor of iDevice, each employee at iHospital—featured in the The Wall Street Journal—must first pass a series of technical certifications. Just as real doctors specialize in either plaster or papier-mâché leg casts, the technicians focus their abilities specifically on Apple devices, including iPhones and iPods, performing many repairs in minutes. The store also carries a range of accessories from brands such as LifeProof, OtterBox, and Speck.
Dr. Brendan Mac Repair revives wounded Apple products with deft repairs, upgrades, and complete overhauls that earned the attention of CNN and the New York Times. Brendan McElroy—the company’s eponymous owner, iGuru, and suspected cyborg—leads a tech-savvy team as they replace screens for the iPhone 3G ($60), iPod Touch, and iPad ($160). Battery replacement outfits iPhones with a fresh pack of go-juice ($50 for iPhone3G, $60 for iPhone 4), and an eight-gigabyte memory install ($125) nets second-generation MacMinis and MacBooks enough storage space to stockpile more cat pictures than Heathcliff’s family album.