After watching his father work in the glass industry for more than 30 years, Troy Mason followed in his footsteps by opening his own full-service glass shop in 1991. Not content with simply fixing cracks, Troy also developed an in-house technician-training program that allies itself with the standards set by the National Glass Association. Two of its graduates were honored as half of the top four installers in the United States, earning the esteem of their peers and a gold medal made from old hood ornaments at the United States Auto Glass Olympics.
When they aren't competing for glass and glory, technicians replace windshields with parts and products purchased directly from the manufacturers, and back their work with lifetime warranties. Techna Glass also offers a lifetime rock-chip-repair membership, which entitles owners to unlimited repairs of damage caused by errant stones. When they aren't competing for glass and glory, technicians replace windshields with parts and products purchased directly from the manufacturers, and back their work with lifetime warranties. Techna Glass also offers a lifetime rock-chip-repair membership, which entitles owners to unlimited repairs of damage caused by errant stones.
The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Signature Service oil-change package, which promotes the longevity of each vehicle. Staffers acknowledge that oil plays a crucial role in maximizing the lifespan of each car—it cools the motor and prevents moving parts from deteriorating. More than 20,000 technicians who have completed an extensive training program certified by the National Institute Automotive Service Excellence (ASE) nurse vehicles at Jiffy Lube.
In addition to performing oil changes, Jiffy Lube’s savants perform air-filtration, electricity, and windshield services, among others. The technicians’ quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services, complete a service only after it has been approved, and refuse to replace windshields with Saran wrap.
Through the panoramic windows of Silver State Trailways' European motorcoaches, passengers watch the highway roll by as veteran drivers chauffeur them between California and Las Vegas. The luxury fleet has made the interstate journey since 1986, along with special trips to Arizona and such California tourist destinations as national parks, Disneyland, and the store where Arnold Schwarzenegger buys his spinach. Seating 31–61 passengers, the air-conditioned buses ease the passing hours with features such as onboard restrooms, reclining seats, and overhead monitors for entertainment. Committed to customer safety, Silver State Trailways keeps in constant touch with its drivers through a state-of-the-art communications system that pinpoints coaches’ whereabouts without having to hire a film-noir P.I. to tail them on horseback.
Shawn Mullin, iflyElite.com’s chief pilot and cofounder, has logged more than 5,500 hours of flight time. He now heads a team of skilled pilots who lead thrilling tours over the luminescent Las Vegas Strip, train fledgling aircraft operators, and manage private craft. Elite’s current fleet of advanced aircraft is used for tours, rental, and training flights, with classes available for both airplanes and helicopters. iflyElite.com and its pilots also boast the stamp of FAA approval for tour operations, guiding groups of up to three over the Las Vegas Strip, where passengers can take in aerial views of the Bellagio fountains and the crowning beret of Paris’s Eiffel Tower.
Since hatching their first helicopter in 1985, National Helicopters Inc. has become one of Canada's biggest chopper flight and maintenance organizations. Boasting more than 45,000 hours of incident-free flying, National Helicopters' pilots ensure safe passage to wherever passengers desire, and their photo and aerial tours and helicopter golf trips go off without a hitch due to the pilots' countless hours of practice. For those interested in taking the handles, the company teaches commercial pilot instruction, along with survival training and ground school.
Since its inception more than 30 years ago, Just Brakes has expanded from one auto shop to more than 160 outposts across eight states. At every location, ASE-certified technicians maintain vehicle safety with professional brake services including a lifetime warranty on parts, labor and platonic love. Though their specialty is brakes, the techs also perform routine maintenance and repairs such as oil changes, suspension repair, and belt replacement.