DrPhoneFix's technicians know their way around a circuit board. That's because they spend their days repairing and replacing electronic devices of all sizes, from hand-held smartphones to full tower computers, striving to power up their customers' products with as little downtime as possible. Their Apple repair services bring sidelined phones and tablets from the brink of the recycle bin by replacing smashed glass as well as touch sensors that only respond to the feel of their owners' toes. They can also remedy broken charger ports, crackling audio connections, and faulty power buttons that plague HTC and Samsung devices.
uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone?s glass screen
?Don?t just put it into your pocket and continue to use it,? Wetherill says. The broken glass can actually cause serious damage to the phone?s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.? Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill?s living room, and it now boasts more than 60 locations nationwide. ?We are proof that the American dream is alive,? he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant?s deep fryer. ?It smelled pretty bad,? he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, ?it did go through a cement mixer.? Some miracles just aren?t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix?s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus?something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. ?Of course, this is assuming that there wouldn?t be any pain,? he laughs.
The certified technicians at Fix Express repair cellphones and computers so their clients can sustain their day-to-day lives without turning to their old flip phones or retired carrier pigeons. Their services include repairs for broken screens and water-damaged phones and their knowhow allows them to service products by Apple, Samsung, and Motorola, to name a few. They also offer select computer services.
Team Wireless Unlimited outfits customers with assorted new and refurbished smart phones, such as iPhones, Samsung Galaxies and BlackBerry Curves. The team also pairs existing phones with service plans from providers like T-Mobile and colorful cases in silicone, leather, and other sturdy materials. The shops' cell-phone accessories, meanwhile, range from screen protectors to chargers.
In a distant and mostly forgotten past, cell phones were used only to make calls. But the phones of today have essentially become extensions of their users' arms, sending out emails, text messages, and so many pictures of cats. Phones have become such an integral part of daily life, in fact, that it can be borderline traumatic when they stop working.
Well, no longer. Smartphone R Us makes it hard to cry over a broken phone, thanks to a team of technicians who can replace cracked screens, clean sticky buttons, and remove mysterious bite marks. The shop also buys and sells PCs, tablets, and prepaid smartphones with no longterm contracts.
It's no use crying over spilled milk?unless, of course, it lands on your smartphone. But even then all hope isn't lost, thanks to the technicians at Cellular Phones Repair. These highly skilled phone whisperers can repair everything from cracked tablet screens to phones that have accidentally been coated in honey and steeped in hot water. Their wide base of knowledge allows them to quickly fix phones from manufacturers such as Samsung, Apple, and BlackBerry.