Signature service: Pressure washing
Staff Size: 2–10 people
Average Duration of Services: 1–2 hours
Brands Used: Water
Besides making clients happy, what do you like most about your job?
Building the lasting friendships with customers while bringing their property back to its original luster.
Sometimes it's all about the little things in life. What supplemental courtesies do you include with your main services to leave clients with a smile on their face?
I don't try to up-sell every service offered by my company. I also give examples of all the services offer. Then I complete the chosen tasks better than expected, often throwing something in on top.
How is your approach different than that of other professionals in your field?
I encourage positive and professional experiences with customers, which in turn generate lasting relationships.
Is there anything else you want to add that we didn't cover?
I chose to serve my country overseas. Today, as a service-disabled veteran, I apply the same dedication when serving my customers.
A 23-year veteran of the industry, North Wind Heating and Air Conditioning owner Ed Szajna has been keeping homes and businesses in Macomb, Oakland, and St. Clair Counties temperate for 19 years. Fully licensed and insured, Ed never outsources HVAC projects to subcontractors or out-of-work Santas masquerading as chimney experts. Instead, he and his highly trained technicians take a completely hands-on, customer-service-oriented approach to every job. Because he values his clients’ time above all else, Ed always makes himself available to take calls and answer questions, and emergency services are available 24 hours a day, seven days a week.
Gary Morgan’s pest-control techniques have been refined through his encounters with insects in the most unexpected of places. Called in to help a business solve its carpenter-ant problem, Morgan checked all the usual spots but found nary a bug in the building’s wood or along the exterior. He then tracked the tiny creatures back to an unopened computer box. Inside, he found a nest in the keyboard, and saw that the ants were feeding on the rubber mechanisms that gave the keys their spring action.
Morgan thrives on solving pest problems like these, the jobs that make him “everybody’s hero.” Growing up an outdoorsy kid who enjoyed hunting, fishing, and teaching trees how to read, he wasn’t sure what he wanted to be when he grew up. Then his brother got him an interview at an exterminator, and he “knew this is what I was supposed to do.” After gaining experience by working for companies such as Orkin, the independently minded Morgan eventually struck out on his own in 2003, buying Aapex Pest Control a year later. Today, he continues vanquishing structure-infesting intruders from cockroaches to rodents and proudly proclaims he’s smote every bed bug that’s ever challenged him to a pillow fight. In addition to servicing clients’ homes, he also posts tips to help homeowners prevent pest intrusions.
Left untreated, mold on the inside of a structure can cause all sorts of medical problems for inhabitants, from mild allergic reactions to much more serious illnesses caused by dangerous mycotoxins. The bonded-and-insured technicians at Mold No More, LLC are certified in treating instances of mold before they become a threat to health, deploying a wide range of remediation techniques to help homes and businesses mitigate risks. Their procedures span from preventive inspections and tests—more effective than luring mold into a cage with cheese as bait—to emergency board-ups and pump-outs, thankfully necessary in only the most dire cases.
For more than 90 years, the experts at Henderson Glass have kept glass in cars, homes, and business in working order with their high standards for maintenance and repair. Cars shine like new after a windshield repair and replacement with a 20-month, 20,000-mile warranty available for purchase. The experienced technicians also handle glasswork for the house, ranging from replacement windows and storm doors to shower doors, custom mirrors, glass tiles, and invisible walls. Their services also expand into the commercial realm with procedures such as emergency board-up and installation of doors, glass partitions, and handrails.
The technicians at Xtreme Cleaning & Restoration help ease the hassles of homeownership by cleansing, repairing, and power-washing every inch of their clients' abodes. Scum loitering underfoot is banished with ease during carpet, tile, and grout cleaning, and air ducts are emptied of dust with the camera-mounted RamAir duct-cleaning process. The company also helps restore homes hit with flood and water damage by purifying furniture and killing moldy odors after offering free estimates. Meanwhile, homes littered with remodeling debris and refugee snowmen find assistance with cleanup and removal services.