The wireless provider industry changes quickly, but Arch Telecom keeps up by giving both technicians and front-line employees continual training. The extra effort shows: enthusiastic testimonials from clients cite employees' patient technical support for two seniors who were far from tech-savvy, as well as a staffer staying well beyond closing time to ensure a business's new phone lines were set up properly.
Afinastar Group and Technologies' goal is to give businesses the kick-start they need to thrive. Their services include consulting, business management strategies, and IT for companies of all sizes: startups, manufacturing and service industries, and more. They begin with an analysis of operations and then develop and execute a plan consisting of organizational strategies. An IT team is also available to help businesses manage and improve their technological operations, and they do so with computer repairs, upgrades, and network management.
"Computers are not just our job," says the website for OpenPcHelp. "They are our passion." Founder Felix Gudelosao III and his savvy staff help de-mystify computers for clients all over the bay area, whether they seek faster load times or want a total re-build. Besides computer repair, the experts also provide smartphone support and can develop websites for small businesses.
ScreenWorks' repair technicians see beyond brands and logos. Whether their customers own an Apple device, Android tablet, Windows phone, or Blackberry, the team can diagnose the device and repair it to a factory-fresh standard. They can replace cracked screens, fix silent loudspeakers, and seat new batteries into dead phones, saving customers from having to buy a new device or depend on passersby to relay texts to their moms.
Signature service: Computer and Printer Repair
Brands Used: Dell, HP, Compaq, Toshiba, Ricoh, Brother
Sometimes it's all about the little things in life. What supplemental courtesies do you include with your main services to leave clients with a smile on their face?
We always clean out the inside of our customers' PCs to free them from dust?which can cause fans to not work, in turn causing other major issues. So your computer goes home clean on the inside as well as repaired.
Do you or your staff have any special certifications or degrees?
[We are] factory-certified by Brother, Compaq, Dell, HP, Ricoh, and Toshiba
What aspect of your job, or the services you offer, most often surprises people?
There is not one antivirus out there that can stop all viruses from attacking your computer, but people can't seem to understand that. They think that because they have antivirus on their computer, they should not get viruses, and some even get angry. So just because you have software on your computer to protect it, doesn't mean you cant get a virus.
Is there anything else you want to add that we didn't cover?
We are a local business that is very involved in our community, as we support our local Lions Club and are a member of the Shriners. We like to give back to our community.
ReliaTech is a leading provider of high quality, affordable computer support services and Gold Star Certified Renewed Computers for consumers, small businesses, and nonprofit organizations throughout the San Francisco Bay Area.