“I like the fact that I get to know my clients on a more personal level and not just as a name on an invoice," says Richard Miller, founder and patriarch of family-owned Abraham Heating and Cooling, Inc. His daughter, Amanda Miller-Sweener, helps him achieve his ideals of personalized service by handling the office work, conducting an orchestra of telephone rings, and scheduling appointments for humidification, generator, and heating and cooling services. Amanda’s husband and head HVAC technician Justin Sweener visits residences and commercial sites to install units from Thermo Pride, Energy Kinetics, Goodman, and Boyertown Foundry. Dedicated to energy-efficient appliances, the team offers geothermal heat pumps that yield 4–5 kilowatts of heat for every kilowatt of electricity, and employ ground temperature to cool homes and monitor the moods of earthworms.
Ulster Mattress and Dutchess Mattress prefer their customers to sleep well. While they don't go door-to-door reading bedtime stories, they do provide their shoppers with mattresses from brands such as Simmons Beautyrest and Serta. Their Tempur-pedic products conform to customers' bodies, which means sleepers suffer fewer of the back aches associated with stiff spring mattresses or boulders covered with a fitted sheet. The store also outfits beds with mattress pads, pillows, and bedframes.
Junk King?s red trucks travel to houses around the country to clear homes of clutter while maintaining environmentally safe practices. Friendly haulers give customers a call when they're en route, then cart away anything except hazardous materials, including garden clippings, and outdated furnishings. The company sorts through everything they take away, donating what they can to charity, recycling what they can?t, and even sweeping up when the job is done. All appointments are scheduled within two-hour time frames, often with same- or next-day service.
Don and Donna Maines opened Green Thumb Markets in 1971, where they began cultivating buds alongside their young son, David. Though Don and Donna have retired, visitors can still spot David, his wife, and his four boys working in their greenhouse. They tend geraniums, prune roses, and discuss customers’ gardening concerns and methods for keeping lazy poets from using their roses as similes. Giant hanging baskets dangle from the ceiling, the electrically hued, trumpet-shaped blossoms of petunias spilling forth and tangling with ivy geraniums. On the ground, colorful rows of perennials, annuals, and vegetables thrive alongside a variety of topsoils, compost, and environmentally friendly mulches.
The Maines family also runs an onsite bakery, which they stock with their own homemade ice cream, cookies, and pies.