As their name implies, the technicians at Data Doctors see computers as patients, and look to cure CPU maladies rather than simply treating symptoms. In the span of a short wait, the team diagnoses the problem at hand and determines the best course of action, should it be repairs, upgrades, or complete replacements. The winner of a Spirit of Enterprise Award by the W.P. Carey School of Business at Arizona State University and fluent in both Windows and Mac systems, the computer sleuths root out viruses and spyware, optimize drives with defragmentation and registry cleaning, and even delve into cases to drive out fan-choking dust and infestations of robotic ants. Once services are complete, they chat with each customer to explain how best to prevent a return visit.
The team's expertise also extends to the sale and setting up of new computers, including the safe transfer of data from old hard drives to new ones. To keep businesses running smoothly, Data Doctors can set up new networks, lend supplemental IT help, and recover data lost to the void.
TigerDirect.com's vast virtual warehouse distributes computer parts, software, and gadgetry around the world, backed by their brick-and-mortar stores around the nation. Home to PC and computing experts, the stores dole out repair and advice in equal sums, answering questions about virus issues such as pop-ups or nasty computer-sneezing fits. Founded on the principles of putting the consumer first, TigerDirect offers same-day shipping and business-to-business sales, and they boast a spyware-tight website security guarantee that will cover customer liability up to $50.
uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone?s glass screen
?Don?t just put it into your pocket and continue to use it,? Wetherill says. The broken glass can actually cause serious damage to the phone?s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.? Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill?s living room, and it now boasts more than 60 locations nationwide. ?We are proof that the American dream is alive,? he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant?s deep fryer. ?It smelled pretty bad,? he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, ?it did go through a cement mixer.? Some miracles just aren?t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix?s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus?something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. ?Of course, this is assuming that there wouldn?t be any pain,? he laughs.
Signature service: Smart phone repair and sales
Staff Size: 1 person
Average Duration of Services: 1?2 hours
Brands Used: Apple, Samsung, LG, Motorola, Blackberry, Blu, HTC, Asus
Pro Tip: For same day service, please arrive by 5PM
After five years of working at T-Mobile, Deangelo developed a pretty thorough understanding of how smart phones function. He became interested in repairing and maintaining the devices, and decided to strike out on his own. He earned a certification as a Microsoft technician and opened Droid Pros Orlando, where he fixes up mobile devices of all sizes, shapes, and manufactures. He genuinely enjoys his work, especially puzzling out the intricate inner workings of the devices and finding out where they keep their tiny record collections of ring tones. "As new phones come out, I like the challenge of breaking down and repairing [one]," he says. "My knowledge of smartphone repairs makes it easier each time."
XpressFix provides customers with an easy-to-use online diagnostic tool that allows them to get the repair process moving in three easy steps. First, they find their device on the company's website. Next, they select the repairs they need, ranging from glass replacement to button repair. Finally, they mail it in or drop it off at convenient locations around Orlando?it's that simple.
From there, the company's expert technicians take over. They use the highest quality replacement parts to fix and ship devices within 24 hours, before you even notice your gadget is missing or it wakes up from the sleeping pills you sprinkled into its headphone jack. XpressFix puts its staff to work on a variety of devices, from iPhones and iPads to PCs, consoles, and other smartphone brands.
Despite their metal casings, computers and phones are surprisingly fragile, especially when dropped on the sidewalk or accidentally used as fishing tackle. Computer Controllers steps in to save gadgets from such malfunctions, repairing cracked iPad and tablet screens and returning laptops from the brink of the trash bin. The techies also curate a stock of new and used computers alongside accessories such as cables, modems, and webcams.