At Tuffy's, motor-vehicle caregivers spruce up patrons' horseless carriages and prepare them for a new season of dutiful service. After installing a new oil filter, auto artisans remove the old sludgy glop clogging the car's arterial system and replace it with up to five quarts of 5W-30 or 5W-20 conventional motor oil (a $31.99 value; diesel or synthetic oil costs extra). The staff will also rotate tires to prepare four-wheeled wonders for safe gliding (a $12 value) and perform an inspection to make sure air-conditioning systems are functioning properly to bring riders to the brink of coolness faster than Fonzie’s leather jacket ($9.99). Finally, a pair of fresh wiper blades (up to 22")—grown locally by organic-blade farmers—supplants worn-out window-rubbers ($22) and a specialist conducts an extensive 41-point maintenance inspection.
Signature service: Tires, lube, oil, filter, brakes
Staff Size: 2?10 people
Average Duration of Services: 30?60 minutes
Brands Used: Goodyear, Monroe, Napa, Carquest, Michelin, Continental
The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Jiffy Lube Signature Service Oil Change package, which promotes the longevity of each vehicle. Staffers acknowledge that oil plays a crucial role in maximizing the lifespan of each car?it cools the motor and prevents moving parts from deteriorating. More than 20,000 technicians who have completed an extensive training program certified by the National Institute Automotive Service Excellence (ASE) nurse vehicles at Jiffy Lube.
In addition to performing oil changes, Jiffy Lube's savants perform air-filtration, battery, and transmission services, among others. The technicians' quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services, only complete a service after it has been approved, and refuse to replace windshields with saran wrap.