As innovative as the touchscreen is, no manufacturer has found a way to overcome the fact that glass still breaks. When accidents strike, phone owners can turn to Apex Wireless. The Apex technicians specialize in both smart phone and laptop repair, including screen repairs for iPhones, iPads, and Samsung Galaxies. Moreover, they stock an array of no-contract smartphones for customers who've forgotten their signatures.
uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone’s glass screen
“Don’t just put it into your pocket and continue to use it,” Wetherill says. The broken glass can actually cause serious damage to the phone’s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.” Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill’s living room, and it now boasts more than 60 locations nationwide. “We are proof that the American dream is alive,” he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant’s deep fryer. “It smelled pretty bad,” he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, “it did go through a cement mixer.” Some miracles just aren’t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix’s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus—something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. “Of course, this is assuming that there wouldn’t be any pain,” he laughs.
Handicap Accessible: Yes
Staff Size: 2–10 people
Parking: Parking lot
Most popular offering: Cellphone, tablet, and laptop repair
Pro Tip: Please arrive on time to make the process easier. We are right on dairy ashford across from UHAUL.
What makes your business stand out?
We offer quick and professional repair on the most important item a person may own to conduct their business: cellphones, tablets, and computers. We even offer data recovery to retrieve the information from damaged hard drives that most people may have thought they lost forever.
What inspired you to start or run this business?
I have been repairing minor and major electronics for years. By the end of 2013, it was time to expand and open a more efficient location to better serve our costumers.
What is the best reaction you’ve ever gotten from a customer?
Almost every customer will jump with joy when you hand them back a phone that looks new after it has been shattered for a few days, weeks, or even months. We hear "Oh my god, it looks new again" from most of our clients.
What’s your favorite part about your job?
Fixing as many devices as efficiently as I can to get all my customers back in business in no time.
Accidents happen. You're running to the bus and trip on the sidewalk—whoops. You're enjoying a walk by the water when a duck punches you in the shin—there goes your phone. Luckily VNV offers a remedy for breaks, ducks, and other such inconveniences with an extensive menu of repair services. The company's skilled technicians specialize in devices ranging Apple to Samsung. They can fix a broken port, replace a cracked screen, or install a new battery to lengthen device life.
The steady-handed technicians at Olical Cell revive iPhones, iPads, Blackberries, and other gadgets, bringing them back to life in a timely fashion. In fact, they complete most repairs on the same day that devices get delivered to their shop by the mailman or a stork working his way up to babies. For do-it-yourself repairs, Olical also stockpiles electronics parts, including batteries and earpieces.