The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Jiffy Lube Signature Service Oil-Change, which helps promote the longevity of each vehicle. Staffers acknowledge that oil plays a crucial role in maximizing the lifespan of each car—it cools the motor and helps prevent moving parts from deteriorating. More than 20,000 technicians who have completed an extensive training program certified by the National Institute Automotive Service Excellence (ASE) service vehicles at Jiffy Lube.
In addition to performing oil changes, technicians perform preventative services such as air-filtration, among others, as well as state emissions inspections. Jiffy Lube’s quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services, complete a service only after it has been approved, and refuse to replace windshields with saran wrap.
Though it originally sold only two things—audio products and wireless phones—Car Toys has gradually expanded its repertoire. Today, with 50 locations spread across four states, electronics-certified technicians install everything from Alpine in-dash navigation units to phone-integration systems that sync iPhones, Androids, and tin cans to car stereos. Meanwhile, in the garage, detailing technicians meticulously spruce up cars inside and out, using deionized water, paint-friendly shampoos, and high-quality wash mitts to protect against scratches, swirls, and water spots. The team also sweeps through interiors with vacuums, hot-water extractors, and ozone deodorizing treatment, which kills airborne bacteria and nasty smells in one fell swoop.
Originally run out of one pickup truck, Houston Auto Glass & Windshield Replacement has spent nearly two decades growing a fleet of mobile technicians big enough to serve customers throughout Dallas and Houston. The techs swap out windshields lacerated with cracks and replace them with shiny new units, allowing drivers to easily see when the road ahead is actually their neighbor's swimming pool. Urethane adhesives and quality sealant join a steadfast warranty to keep new panes in place. The glass gurus also repair rock chips and tackle other services such as painting and body repair.
Jerry Stubbs was born to sell. He started out with bread, then moved on to lawnmowers, before settling on motorcycles. His love of bikes eventually culminated in Stubbs Harley-Davidson, a venture that began in 1965 and is now the oldest dealer in the Houston area. Jerry has since passed on, but the Stubbs sales staff honors his credo of taking care of the customer. They pride themselves on making sure no one waits more than 20 seconds before being greeted by a sales member.
Overseeing the chromed-out cache of new and used Harley-Davidsons, general manager Colin Lee often helps match first-time riders with their ideal bike. Additionally, the shop’s service department assists in identifying torque, power, and riding problems, while also souping up bikes with customized add-ons such as audio systems, paint jobs, and Honus Wagner rookie cards to shove in the spokes.