uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone?s glass screen
?Don?t just put it into your pocket and continue to use it,? Wetherill says. The broken glass can actually cause serious damage to the phone?s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.? Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill?s living room, and it now boasts more than 60 locations nationwide. ?We are proof that the American dream is alive,? he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant?s deep fryer. ?It smelled pretty bad,? he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, ?it did go through a cement mixer.? Some miracles just aren?t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix?s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus?something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. ?Of course, this is assuming that there wouldn?t be any pain,? he laughs.
As innovative as the touchscreen is, no manufacturer has found a way to overcome the fact that glass still breaks. When accidents strike, phone owners can turn to Apex Wireless. The Apex technicians specialize in both smart phone and laptop repair, including screen repairs for iPhones, iPads, and Samsung Galaxies. Moreover, they stock an array of no-contract smartphones for customers who've forgotten their signatures.
Adam was just like many American office workers, entirely dependent on but sometimes mystified by his computer. When his machine broke down, he had to go outside the company for help, and despite combing his area for mobile tech services, he never found one he was happy with. From his pain came enlightenment, and he decided to band together with some friends in similar predicaments to create a business that did mobile tech support right. Embracing their skill set, they called their venture Nerds We Can Fix That!
The team beefed up their technical acumen with intensive study and new recruits, but they remained most committed to their ideal of awesome customer service. These days, they quickly and effectively upgrade or repair any machine, PC or Mac. ?89% of all calls are virus related,? confesses Adam, but he and his team still make time for installations and even custom-building entire computers for gamers or super-intelligent dogs.
There’s no sound worse than the splash of a smartphone hitting water, or the crack as its front face shatters on a sidewalk. Luckily, there’s the repair team at Fullbars Cell Phone Repair in the Energy Corridor, which can bring submerged and otherwise damaged phones back to life – assuming, of course, you bring it in right away. Beyond cracked screens and water issues, the straightforward repair shop can take care of broken buttons, damaged charging docks and pretty much anything else that can go wrong with a cell phone. The store is located in a blink-and-miss-it strip mall on Eldridge Parkway, so keep an eye out for the bright green Cell Phone Repair sign near Briar Forest Drive. With operations in several states, this is still a family-run business, and the knowledgeable, patient staff is more than happy to walk you through the necessary steps to repair your phone.
The specialists at UPI Communications have been hard at work repairing electronics since 1992, back when computer screens were the size of microwaves and iPads were just the kitchen tables on which you rested one of your alphabet soup letters.
As the digital world continues to change and new problems arise, the UPI team commits themselves to tackling each issue. They repair all cellphones and PDAs, and they specialize in iPhone repair. In addition to replacing cracked screens and restoring phones from water damage, the specialists also perform motherboard repair and unlocking.
For those who’ve locked themselves out of their iPad or lost hours of work because their computer crashed, TechOne Centre promises relief from frustration. Not only do its technicians repair Mac computers and iPads and recover data, but they also lead training classes so customers can better understand their products. Their pupils range from professional tech teams seeking Apple certifications to everyday Mac and iPad users who need a helping hand.