The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Jiffy Lube Signature Service Oil-Change package, which helps promote the longevity of each vehicle. Staffers acknowledge that oil plays a crucial role in maximizing the lifespan of each car—it cools the motor and helps prevent moving parts from deteriorating. More than 20,000 technicians—all of which have completed an extensive training program certified by the National Institute Automotive Service Excellence (ASE)—service vehicles at Jiffy Lube. In addition to performing oil changes, technicians offer preventative services such as air-filtration and electrical-system maintenance, among others. Jiffy Lube’s quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services, complete a service only after it has been approved, and refuse to replace windshields with saran wrap.
412 Motoring maintains a stock of wheels, grilles, and other luxury accessories that help clients add personality to their cars, trucks, and SUVs. Drivers can infuse extra "me" into their rides by swapping factory parts for after-market Lexani wheels and grills. Interiors transform to match drivers' tastes after technicians outfit cabins with new upholstery, stereo systems, or headliners. The staff can also install accessories to make life easier, such as remote car starters that crank vehicles without the need to turn a key or fill a bucket of cold water to wake up sleeping engines.
Buggies get burnished at 5th Avenue Professional Detailing using state-of-the-art equipment and a deft human touch. A hand wash and dry evicts large-scale gunk before 5th Avenue’s technicians turn their attention to the nitty-gritty. Bug and tar removal, an engine-bay detail, and a clay-bar treatment produce inner and outer beauty, while minor paint correction and a full-vehicle buff wipe away grass stains from cross-country tag games. A high-speed application of a 5th Avenue–exclusive aerospace wax is then followed by an application of clear-coat conditioner.
Biketek welcomes all cyclists for supplies, repairs, and tune-ups, whether they ride recreationally or compete in triathlons. In addition to road, triathlon, mountain, single-speed, and hybrid bikes from Felt, Jamis, and Raleigh, the shop stocks a sizeable collection of gear from Giro, Sidi, Topeak, and Shimano. GU and Hammer Nutrition products, meanwhile, give riders the power necessary to win races and corral herds of stampeding tricycles. For six months after they purchase a new bicycle, buyers can come back to the shop for free maintenance and fit adjustments.
On the upkeep side of Biketek’s coin, technicians repair and maintain rides with tune-ups, part installations, and other services. They also fit bikes to riders with Body Scanning CRM technology, which uses software and noninvasive laser-pointer body measurements to determine the ideal saddle height, angle, and fore-aft position, as well as handlebar height and rotation. Although everyone can purchase a fitting session, Biketek offers one free to anyone buying a new road, triathlon, or cyclocross bike.
The ASE-certified technicians at Pons Auto Body & Service prepare vehicles to start, run, and roll smoothly during the harsh winter weather. To start off the inclusive package, staffers pump mechanical bellies free of their used engine goo to replenish them with up to 4 quarts of fresh conventional oil and a new oil filter. Mechanics then drain the coolant system of its weathered fluids, flush out built-up residue, and serve it a 2-gallon helping of new coolant brewed from ground-up thermoses.
Perseverance pays off. Waterfront Auto Complex, like many other family-run businesses, struggled to maintain its footing after the closing of Homestead Steel Works. Their approach? After nearly four decades in service, they decided it was time for an upgrade. The team added a window-tint and detail shop to their automatic car wash and, after an uptick in business, a full-service Quaker State oil change. Waterfront now looks forward to many more years of servicing cars, SUVs, and, eventually, hovercrafts. “I really see an opportunity for growth in the Homestead area, not just for the waterfront, but all of the businesses and neighborhoods," says James A. Laux, president of the company’s corporate parent. "I'm not the only one making an investment in this community. As more people see the opportunity, the Mon Valley will do nothing but grow!”