Signature service: Ace Sounds
Staff Size: 2–10 people
Average Duration of Services: 4+ hours
Brands Used: Kenwood, Pioneer, JVC, Fahrenheit, Viper, Avital, Autopage
Pro Tip: Though the name may be new, the owner and techs have been in the field for over 15+ years.
Describe a time your services really changed a client's life for the better.
I had a customer (a college student) on a budget and leaving to go back to college in another state. We initially gave him the bass he was looking for and sold him an amplifier and proper wires to go along with his sub. A week passed by, and the customer asked if we could put in his interior speakers. He was headed back to college and had a long drive ahead of him. We got the speakers in, gave him an awesome price, and he was very satisfied with everything that was done. I get a call the next day, and it was that customer driving on his way to college, [and he] thanked us [for making] his drive a lot better than it was than before. The power of music can raise your joy even on a 4+ hour drive. Though this college student brought in most of his equipment, we took care of him when other big retail stores would not even look at what he already had. He was on a budget. Also, this customer drove an hour away from his home to come and get his vehicle serviced. When he comes back into town, his words were, "I'm always coming to you guys!" The most important factor in a business is the ability to earn trust for future endeavors.
Besides making clients happy, what do you like most about your job?
The friendships that you acquire from those customers whom you made a big difference in their lives.
When and how did you first develop a passion for your work?
I started back in 1996, but didn't blossom until 2000 when I gained enough experience and confidence. I love customization and I'm glad I can share some of my work with the customers.
Discount Tire’s professional technicians install and service a vast trove of tires and wheels to keep wagons rolling safely. Experienced, trained mechanics manage an inventory replete with tires by brand names such as Goodyear, Michelin, and Bridgestone ($60–$100/tire for most vehicles) and a huge range of wheels ($50–$100/wheel for most vehicles). Proud owners of newly outfitted buggies receive advice on how to improve their rubber-road marriages or ability to do donuts on the lawns of rival librarians. Along with recommendations on products and services, tire installations include new valve stems, road-hazard protection, and lifetime rotations.
Auto Fix draws on their parent company's deep wells of experienced, ASE-certified technicians to staff their seven garages in Illinois and Indiana. The full-service shops keep cars running with oil changes and thorough vehicle check ups, and they routinely flush power steering, radiator, and transmission fluids. Having spent years working with vehicles, Auto Fix technicians can repair any part of the car from the suspension to the fuel system. They're confident in their repairs as well, offering any client a 12-month or 12,000-mile guarantee on each fix. The team also renders problem-precluding services such as full safety inspections, shocks and struts service, and tire rotation—which does not mean enforcing who’s up next on the backyard tire swing.
The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Signature Service oil change package, which promotes the longevity of each vehicle. These technicians learn their care-care talents during stints in Jiffy Lube University, the company's exhaustive training program. During their training, technicians engage with computer-based learning, apply knowledge during on-the-job-training, and pass frequent skills tests to master the art of engine maintenance. Upon graduation, technicians also take the Jiffy Lube Pledge, vowing to service their customers' cars with the same care they would normally reserve for their own vehicles. This extensive curriculum and commitment to customer service is part of what earned the program accolades as an Automotive Service Excellence (ASE) Certified Training Provider.
In addition to performing oil changes, Jiffy Lube’s experts perform air conditioning, air filtration, cooling system, electrical, windshield services, and many more. The technicians’ quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services and only complete those services after it has been approved by the owner.