After watching his father work in the glass industry for more than 30 years, Troy Mason followed in his footsteps by opening his own full-service glass shop in 1991. Not content with simply fixing cracks, Troy also developed an in-house technician-training program that allies itself with the standards set by the National Glass Association. Two of its graduates were honored as half of the top four installers in the United States, earning the esteem of their peers and a gold medal made from old hood ornaments at the United States Auto Glass Olympics.
When they aren't competing for glass and glory, technicians replace windshields with parts and products purchased directly from the manufacturers, and back their work with lifetime warranties. Techna Glass also offers a lifetime rock-chip-repair membership, which entitles owners to unlimited repairs of damage caused by errant stones. When they aren't competing for glass and glory, technicians replace windshields with parts and products purchased directly from the manufacturers, and back their work with lifetime warranties. Techna Glass also offers a lifetime rock-chip-repair membership, which entitles owners to unlimited repairs of damage caused by errant stones.
The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Signature Service oil-change package, which promotes the longevity of each vehicle. Staffers acknowledge that oil plays a crucial role in maximizing the lifespan of each car—it cools the motor and prevents moving parts from deteriorating. More than 20,000 technicians who have completed an extensive training program certified by the National Institute Automotive Service Excellence (ASE) nurse vehicles at Jiffy Lube.
In addition to performing oil changes, Jiffy Lube’s savants perform air-filtration, electricity, and windshield services, among others. The technicians’ quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services, complete a service only after it has been approved, and refuse to replace windshields with Saran wrap.
Certified Auto Repair, Inc.'s ASE-certified technicians have developed partnerships with national organizations since 1997 in order to ensure convenient, reliable maintenance and repair. During mechanical repairs, their use of Carquest parts loops drivers into a national network of Carquest and Tech-Net repair centers, which will replace any Carquest part if it fails during the manufacturer's warranty period. BG fluids protect those parts with carefully engineered formulas and protect drivers with included roadside assistance. A national computer database of more than 600,000 repair records enables quick diagnoses in tandem with high-tech tools, and the center's relationship with Enterprise reduces rental-car rates while vehicles are vacationing in the shop.