Like a doctor's office for personal devices, Cosmo Repair keeps gadgets in good health. The company's team replaces the front glass and batteries on today's most popular contraptions, including iPhones, iPads, and iPods as well as devices from other major brands such as Blackberry, HTC, Droid, LG and Samsung. Cosmo Repair's techs can also dive into devices to retrieve data, and they can create personalized cases so you no longer have to carry your phone around in the safety of a baseball mitt.
From replacing glass to fixing headphone jacks, the technicians at Star Wireless and Repair are well versed in the ins and outs of the latest technology. That encompasses not only the Apple trinity?iPhones, iPads, and iPods?but also Android gadgets by such lauded brands such as Samsung, Motorola, and HTC. Thanks to their appointment-only policy, the team can patch up an iPhone in 30 minutes, an Android device in 45?90 minutes, and, in many cases, a computer in two hours. On the retail end of the spectrum, patrons can listen to tunes on earbuds in customized colors and shield products in personalized cases, including some studded with rhinestones or glitter bombed by a passing tooth fairy.
uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone?s glass screen
?Don?t just put it into your pocket and continue to use it,? Wetherill says. The broken glass can actually cause serious damage to the phone?s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.? Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill?s living room, and it now boasts more than 60 locations nationwide. ?We are proof that the American dream is alive,? he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant?s deep fryer. ?It smelled pretty bad,? he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, ?it did go through a cement mixer.? Some miracles just aren?t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix?s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus?something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. ?Of course, this is assuming that there wouldn?t be any pain,? he laughs.