Since 1998, the ASE-certified mechanics at The Star Auto Service have issued drivers a simple promise: “If you drive it on Earth, we’ll probably service it.” From within the tool-packed service bays of this certified NAPA Auto Center, the techs live up to that promise every day, tackling jobs ranging from oil changes and preventive maintenance to engine replacements, transmission work, and electronics overhauls. High-tech diagnostic equipment burrows to the source of potential problems, and a 21st Century tune-up unearths an even more in-depth analysis. In addition to its initial promise, the team also abides by a strict code of ethics, which dictates its commitments to the customer and how to conduct a drag race between minivans.
The staff at North Central Ford has earned the Ford Motor Company President’s award for customer satisfaction every year from 2006 to 2011. This commitment to quality service is evident in the work they do, from general maintenance to more extensive repairs that call upon the dealership’s stock of manufacturer-recommended parts. While cars are in the shop, customers can take advantage of North Central Ford’s shuttle system, which, unlike a surgeon with two broken arms, operates six days a week.
The certified mechanics at Rockwall Ford keep cars in tip-top shape so that they pass mandatory yearly state inspections and surprise dashboard white-glove tests. The hour-and-a-half inspection process includes a thorough going-over that addresses the car’s safety systems, checking for properly functioning brakes, steering, lights, and heartbeat. Tires and windshields are tested for durability before the motored steed is hooked up to a computer to measure its eco-conscience, examining emissions and the number of environmental organizations on the car's speed dial. Professional detailers then painstakingly wash and dry the car by hand and vacuum its interior, ensuring that each coupe drives away feeling as groomed as a presidential poodle.
Since its inception more than 30 years ago, Just Brakes has expanded from one auto shop to more than 160 outposts across eight states. At every location, ASE-certified technicians maintain vehicle safety with professional brake services including a lifetime warranty on parts, labor and platonic love. Though their specialty is brakes, the techs also perform routine maintenance and repairs such as oil changes, suspension repair, and belt replacement.
Though it originally sold only two things—audio products and wireless phones—Car Toys has gradually expanded its repertoire. Today, with 50 locations spread across four states, electronics-certified technicians install everything from Alpine in-dash navigation units to phone-integration systems that sync iPhones, Androids, and tin cans to car stereos. Meanwhile, in the garage, detailing technicians meticulously spruce up cars inside and out, using deionized water, paint-friendly shampoos, and high-quality wash mitts to protect against scratches, swirls, and water spots. The team also sweeps through interiors with vacuums, hot-water extractors, and ozone deodorizing treatment, which kills airborne bacteria and nasty smells in one fell swoop.
MasterTech Auto entrusts its expansive portfolio of satisfaction-guaranteed services to the skillful hands of its ASE-certified technicians. Hydraulic lifts expose the soft underbelly and ticklish mufflers of cars as mechanics perform in-depth services ranging from chassis and brake work to transmission and engine maintenance. Ten service bays prompt speedy and convenient turnover for vehicles of nearly all makes and models, including foreign, domestic, and luxury cars. The shop pairs computerized diagnostic machines with the intuitive knowledge of a master mechanic to help diagnose automotive ailments better than sticking thermometers in sputtering tailpipes.