It's true that iHospital's patients undergo amputations, surgeries, and upgrades at the hands of a capable doctor. But instead of an MD, Dr. Ross Newman holds a DiD. The certified Doctor of i-Devices takes care of common ailments and issues that afflict Apple products ranging from iPads and iPhones to Mac laptops. Newman and his team of techs focus specifically on Apple devices in order to provide the best possible service. It pays off, as they're able to guarantee a same-day turnaround time for broken headphone jacks, cracked screens, and hard drives bent on world domination.
uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone?s glass screen
?Don?t just put it into your pocket and continue to use it,? Wetherill says. The broken glass can actually cause serious damage to the phone?s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.? Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill?s living room, and it now boasts more than 60 locations nationwide. ?We are proof that the American dream is alive,? he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant?s deep fryer. ?It smelled pretty bad,? he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, ?it did go through a cement mixer.? Some miracles just aren?t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix?s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus ? something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. ?Of course, this is assuming that there wouldn?t be any pain,? he laughs.
Name any electronic gadget, and the techs at We Can Fix It can, well, fix it. That goes for pocket devices and desktops, too. Together, the team has more than two decades of experience bringing doodads back to life. They'll operate on tablets, computers, game consoles and, most frequently, smart phones. With those, We Can Fix It takes care of broken screens, dead batteries, or water damage caused by a drooly St. Bernard.
Phone-A-Holics is the saving grace for smartphone owners who've shattered a screen or worn out a battery. The shop's savvy technicians draw on their deep knowledge of phones' inner workings as they use delicate tools to make repairs. Customers in a rush can take advantage of the store's one-hour pickup policy, which cuts down on wait time for those who place their orders online or have an exceptionally cool truck.
The technicians at Gtex Computers pride themselves on prompt, efficient, and friendly service. The team diagnose laptops on the spot and provide free estimates to allow customers to decide what fixes they can afford. With their stores of computing knowledge, they can set up networks and websites for residential, small business, and corporate clients. Customers with crashed computers, virus infection, broken screens, or in need of data recovery or upgrades are always welcome at their Marietta location. The staff maintains a stock of software, custom-built PCs, and refurbished dot matrix printers. Gtex speeds up and services all brands of desktops and laptops.