The staff at EmbroidMe Honolulu think of themselves as an extension of their clients' marketing departments, and are there to help grow their businesses. Once a customer comes in, a specialist will work with them to identify their needs and objectives and then customize marketing products to fit their goals. In the store, customers can touch and feel samples, watch customization in action, and learn about all the products and services that are available. Products include bags and totes, caps and hats, corporate apparel, T-shirts, team apparel, and promotional products. Services include award engraving, embroidery, and garment printing.