uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone?s glass screen
?Don?t just put it into your pocket and continue to use it,? Wetherill says. The broken glass can actually cause serious damage to the phone?s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.? Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill?s living room, and it now boasts more than 60 locations nationwide. ?We are proof that the American dream is alive,? he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant?s deep fryer. ?It smelled pretty bad,? he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, ?it did go through a cement mixer.? Some miracles just aren?t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix?s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus?something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. ?Of course, this is assuming that there wouldn?t be any pain,? he laughs.
At Speedy Computers and Wireless, tech-savvy experts can repair most types of essential electronics in one business day. The microchip mavens can streamline performance by purging harmful spyware, viruses, and adware from laptops while also recovering lost data from desktops. The all-purpose electronics store also carries an extensive line of new and used cellphones for sale, as well as computers, laptops, and after-market T1000 Terminators.
DrPhoneFix's technicians know their way around a circuit board. That's because they spend their days repairing and replacing electronic devices of all sizes, from hand-held smartphones to full tower computers, striving to power up their customers' products with as little downtime as possible. Their Apple repair services bring sidelined phones and tablets from the brink of the recycle bin by replacing smashed glass as well as touch sensors that only respond to the feel of their owners' toes. They can also remedy broken charger ports, crackling audio connections, and faulty power buttons that plague HTC and Samsung devices.
The technicians at Go Wireless describe themselves as problem solvers. When a patron comes to them with a busted phone or tablet from various manufacturers, they figure out how to fix it as quickly as possible. Mending broken screens, unresponsive buttons, and cameras that can't seem to capture high-definition footage of the Loch Ness Monster, Go Wireless's repairpeople are often able to send clients home with fresh electronics in a matter of minutes.
Unlike a similarly named creature, Techzilla Repair fixes gadgets rather than smashing them to pieces. The store's technicians aren't picky, either. They schedule repair services for an array of smartphones, tablets, and computers, including Macs and PCs. And to cater to clients, certain technical issues such as computer viruses and data backups can be handled over the phone.
iRepair Hut?s tech gurus gladly repair ailing phones, computers, and devices. They can replace the screens of Apple devices, tablets, and other smartphones and assess and remove computer viruses and hardware. They also offer phone accessories and color conversions.