Since 1989, 1-800-Got-Junk? has saved more than 1.5 billion pounds of possessions from nearby landfills, earning mentions on Dr. Phil and a starring role on A&E's Hoarders.
After booking appointments, clients receive a two-hour window during which the crew will arrive, as well as a warning phone call 15–30 minutes before its actual appearance. Once onsite, the team quickly clears away 19 types of undesirable items from cluttered homes, businesses, and construction sites, loading them into their truck before thoroughly cleaning the vacated area to make way for life-size statues of Felix Unger, the patron saint of cleanliness. Once loaded, the bric-a-brac makes its way to recycling centers, donation drops, and safe disposal sites, preventing usable furniture, computer monitors, and worn-out banana suits from languishing in landfills.