When Hiller Plumbing, Heating & Cooling Company's customers have questions or concerns, they can go straight to Jimmy Hiller—the company's president—with the Just Jimmy hotline. This type of access is what Jimmy takes pride in as he strives to continue customer service that has earned his company praise as one of Tennessee Magazine's Top 50 Most Promising Companies, and one of the top 500 fastest-growing private companies according to Inc. Magazine.
Along with a crew of professional technicians, Jimmy and his staffers perform routine and emergency maintenance on household systems including plumbing, heating and A/C, water heaters, and sewer and drainage systems. They specialize in everything from routine faucet adjustments to video inspections of heat exchangers, ensuring air can flow freely and vents aren't concealing any lost Santa Clauses.
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A 35-year photography veteran, Larry Hanna has used his camera and editing skills to create eye-catching pictures of lavish hotels, sumptuous restaurants, and glitzy casinos. In addition to dazzling his clients, these photos have also earned the attention of numerous professional organizations; Larry is the recipient of over 100 Addy Awards for his advertising prowess, and has earned a record-setting four Photographer of the Year awards from the Professional Photographers of Nevada. He shares his photographic know-how with beginners during easy-to-follow workshops, walking new photographers through basic camera operation and sharing compositional tips.
What makes your business stand out?
All of our guys are good, honest, clean-cut guys with a professional appearance and a great work ethic. We leave the home cleaner than it was before we began the work and have an eye for detail. We show up when we say we're going to and return phone calls promptly. We perform the work to the highest quality and in a short time period, as to not disturb the home owners' lives for too long.
What inspired you to start or run this business?
Working for too many companies that cut corners. I also wanted to provide a more affordable option for the same quality of work.
What is the best reaction you’ve ever gotten from a customer?
We received a $500 tip for going above and beyond—exceeding the expectations of the homeowner. They continue to sing our praises and, like most of our customers, refer others to our company constantly.
What’s your favorite part about your job?
Being able to completely transform a major living space of a family's home in just a matter of days. I love to really be able to improve their way of life.
Handicap Accessible: Yes
Staff Size: 2–10 people
Parking: Free street parking
Most popular offering: Full room remodel and renovation
Pro Tip: Have an idea of what you want the final completed project to look like before work begins.