DrPhoneFix's technicians know their way around a circuit board. That's because they spend their days repairing and replacing electronic devices of all sizes, from hand-held smartphones to full tower computers, striving to power up their customers' products with as little downtime as possible. Their Apple repair services bring sidelined phones and tablets from the brink of the recycle bin by replacing smashed glass as well as touch sensors that only respond to the feel of their owners' toes. They can also remedy broken charger ports, crackling audio connections, and faulty power buttons that plague HTC and Samsung devices.
uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone?s glass screen
?Don?t just put it into your pocket and continue to use it,? Wetherill says. The broken glass can actually cause serious damage to the phone?s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.? Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill?s living room, and it now boasts more than 60 locations nationwide. ?We are proof that the American dream is alive,? he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant?s deep fryer. ?It smelled pretty bad,? he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, ?it did go through a cement mixer.? Some miracles just aren?t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix?s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus?something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. ?Of course, this is assuming that there wouldn?t be any pain,? he laughs.
After one particularly frazzled customer lost all the pictures of her children from her computer's hard-drive, she brought the offending machine in to Phone Geeks Miami as a last-ditch resort. Even though recovering lost data is pretty common place for the tech-savvy crew, they understand how devastating the loss of files can be, much like thinking a celebrity has followed you on Twitter, but later finding out that it's not their actual verified account. As with every repair they make, the team retrieved the photos and patched up the machine within 24 hours. In addition to data retrieval, the staffers help folks solve any number of digitally-related dilemmas, including replacing cracked screens, selling your old unwanted phone, or outfitting a new device with cases and screen protectors.
Handicap Accessible: Yes
Staff Size: 2?10 people
Parking: Parking lot
Most popular offering: Lowest prices in town for all devices.
Pro Tip: Please have all items ready. Back up all your data on your devices prior to visit.
Good for Kids: Yes
Walk-ins Welcome: Yes
Unlimited Wireless Store helps ensure that friends and family members can stay in touch with each other and the world in general. The store features an extensive stock of the latest smartphones, tablets, and fiber-optic quills from various companies, including Apple, Samsung, HTC, and BLU. In addition to outfitting customers with new devices, the store's technicians can also keep devices in peak condition by repairing damaged screens and troubleshooting other common issues whenever necessary.
MobileStop offers refuge for high-tech gadgets beleaguered by damage or in need of updates. The repair shop can fix cracked screens on cell phones and tablets, analyze the damage done to water-logged devices, and scold antennae that purposefully poke you in the eye. They handle products from Apple, including iPhones and iPads, as well as goods from Samsung and other big-name manufacturers, fixing items quickly and backing all parts and labor with a 90-day warranty.
Through Phones USA, customers can purchase phones and prepaid minutes (including international and long-distance minutes) and data for dozens of major carriers, including T-Mobile, Verizon, and AT&T. In addition, it also has a team of technicians?featuring Apple certified techs?that can perform repairs on smartphones and tablets whose screens or buttons don't respond to telepathy commands.