uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone’s glass screen
“Don’t just put it into your pocket and continue to use it,” Wetherill says. The broken glass can actually cause serious damage to the phone’s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.” Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill’s living room, and it now boasts more than 60 locations nationwide. “We are proof that the American dream is alive,” he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant’s deep fryer. “It smelled pretty bad,” he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, “it did go through a cement mixer.” Some miracles just aren’t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix’s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus—something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. “Of course, this is assuming that there wouldn’t be any pain,” he laughs.
The technicians behind Ventura Computer Repair take pride in two things: the services they perform and the relationships they create with each client. One on one, a staff member will discuss with clients what ails their PC or Mac so that they can deal with future problems on their own. The crew offers many same-day and next-day services, including password resets or software updates, and employs a signature virus-removal process that takes an average of three business days to fine-tune hardware and to get disc drives to stop sneezing.
Signature service: In-Store Computer Repair
Staff Size: 2–10 people
Average Duration of Services: 1–2 hours
Brands Used: Corsair, Western Digital, Intel
Pro Tip: We are your personal computer experts.
Free diagnostics are the cornerstone of VC Computer, where computer and software experts guarantee that if they can’t fix a problem, their patrons don’t pay. In addition to removing viruses and upgrading hardware, techs design custom websites and business cards to help clients stand out from the crowd.
Applying to college can cause students anxiety and uncertainty about their future. To ease these concerns, Veritas Prep leads SAT and GMAT preparation courses that have garnered media attention from the likes of the Wall Street Journal and Bloomberg Businessweek. The company's SAT and GMAT instructors, all of whom boast scores within their respective test's 99th percentile, host lessons online or in classrooms in 70 cities worldwide. For the SAT prep course, they help students develop strategies and finger-tapping rhythms to use on each part of the test. For the GMAT, they teach how to think logically, solve problems, and avoid trap questions—skills students can hone with more than 3,000 practice problems. Both courses also grant access to practice tests, online study materials, and online tutoring.
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My Mobile AT&T introduces patrons to the latest products and services available through its namesake company's Internet and cell phone divisions. The shop's 14 locations carry the newest models of popular smart phone lines, such as iPhone, Samsung Galaxy, and Blackberry, as well as accessories including cases, chargers, and screen protectors. Customers seeking a speedy Internet connection for their homes or underground lairs may learn more about AT&T's feature-laden U-verse High Speed Internet service at the shop, where they can also sign up for it on the spot.