Under the heavy influence of alcohol, a driver weaves back and forth, trying to keep his car in the proper lane. One awful swerve sends his car barreling into another vehicle, which happens to have 17-year-old Heather Gananca behind the wheel. The traumatic collision inflicts young Heather with substantial physical and emotional pain, neither of which completely subside after standard medical treatments. Realizing that she only feels thoroughly better during and after receiving massages, Heather embarks on a cross-country road trip to pursue a career as a massage therapist in Santa Barbara, California.
Now, more than 20 years later, the licensed Heather maintains her passion for massage therapy and blends holistic and clinical techniques to treat clients ranging from athletes to cancer survivors. She began her professional career working at various high-end spas, as an in-house massage therapist, and with doctors and midwives, and then finally decided to open her own practice inside one of Litchfield's historic office buildings in January 2012. Using design ideas she picked up during her travels, Heather crafted a tranquil environment featuring old-fashioned glass doors, blackout blinds, and a white-noise machine designed to block distracting sounds coming in from outside. Heather books no more than five clients a day, allowing her to host unhurried sessions customized to each person's specific requests, medical history, or fear of being associated with the number six.