The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Jiffy Lube Signature Service Oil-Change package, which helps promote the longevity of each vehicle. Staffers acknowledge that oil plays a crucial role in maximizing the lifespan of each car—it cools the motor and helps prevent moving parts from deteriorating. More than 20,000 technicians—all of which have completed an extensive training program certified by the National Institute Automotive Service Excellence (ASE)—service vehicles at Jiffy Lube. In addition to performing oil changes, technicians offer preventative services such as air-filtration and electrical-system maintenance, among others. Jiffy Lube’s quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services, complete a service only after it has been approved, and refuse to replace windshields with saran wrap.
At LaserWash TouchFree CarWash, attendants don't soap up your car?instead, the cleans are administered by scrupulous touch-free automatic bays, open 24 hours a day, seven days a week. Drivers simply drive inside and follow easy-to-read signs to receive their mechanized pressure washes, which include an underbody spray, a clear coat protectant, and biodegradable soaps and waxes.
Perseverance pays off. Waterfront Auto Complex, like many other family-run businesses, struggled to maintain its footing after the closing of Homestead Steel Works. Their approach? After nearly four decades in service, they decided it was time for an upgrade. The team added a window-tint and detail shop to their automatic car wash and, after an uptick in business, a full-service Quaker State oil change. Waterfront now looks forward to many more years of servicing cars, SUVs, and, eventually, hovercrafts. “I really see an opportunity for growth in the Homestead area, not just for the waterfront, but all of the businesses and neighborhoods," says James A. Laux, president of the company’s corporate parent. "I'm not the only one making an investment in this community. As more people see the opportunity, the Mon Valley will do nothing but grow!”