The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Jiffy Lube Signature Service Oil-Change package, which helps promote the longevity of each vehicle. Staffers acknowledge that oil plays a crucial role in maximizing the lifespan of each car—it cools the motor and helps prevent moving parts from deteriorating. More than 20,000 technicians—all of which have completed an extensive training program certified by the National Institute Automotive Service Excellence (ASE)—service vehicles at Jiffy Lube.
In addition to performing oil changes, technicians offer preventative services such as air-filtration and electrical-system maintenance, among others. Jiffy Lube’s quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services, complete a service only after it has been approved, and refuse to replace windshields with saran wrap.
A team with 20 years of auto-industry experience powers Bula’s Auto Detail, a 6-year-old shop specializing in meticulous vehicle scrub downs. During nuanced cleaning sessions, the veteran staff micromanages dirt with techniques such as spot removal, interior shampooing, and air-vent scrubbing. Larger-scale washes and waxes refresh exteriors, and buffing services ensure that auto hulls are as reflective as disco balls shaped like The Thinker.