The staff at Zoots Dry Cleaning extracts stains and stress by pairing eco-friendly dry-cleaning services with the convenience of extended evening and Sunday hours, 24-hour drop-off and pickup services (available at most locations), and an automated drive-thru system. Team members clean clothes, draperies, bedding, and rugs with a biodegradable solvent as opposed to harsh PERC chemicals, and some staff are trained to expertly excise stains from the delicate lace and beadwork of bridal-gown bodices. Most stores also have a tailor on location who is able to alter ensembles in a snap. Customers get e-mail notifications when orders are ready or they can download a smartphone app to keep a close eye on the status of their dirty laundry.
In the mid 1960s, Murray and Ida Rotman gave the family name to their growing furniture and carpeting business, confident that it would hold employees accountable and remind them to interact with customers as one community member to another. Throughout multiple expansions and a change from the "7 Stores on 5 Floors Under 1 Roof" slogan to "New England's Largest Furniture and Carpet Store," the Rotman family has stayed true to its promise of treating people with honesty and respect. According to Furniture Today, the National Home Furnishings Association named the company a Retailer of the Year in 2011, remarking on its "outstanding customer service and involvement in community services and activities." To that end, the Rotmans have helped raise $1 million for the local Walk for the Homeless, and cofounded a furniture-exchange program that allows customers to donate their gently used furniture to a family in need.
The award-winning business owes its success not only to a commitment to core values, but to an eye-popping assortment of furniture, mattresses, and televisions—all arranged in curated displays that inspire home-decorating ideas and make people believe they’re in a house built for a hundred families. The helpful staff measures and installs carpeting or flooring and fleshes out creative plans with the design-a-room service: a free in-home consultation with a computerized analysis. The store also stays ahead of the latest industry trends and innovations, offering, for example, pieces from Paula Deen’s furniture line and budget-friendly clearance deals in a space known as the Attic.
Professional bartenders teach in classrooms set up as fully functioning bars. The facilities present lifelike conditions for students to learn skills such as the proper shake and pour for a variety of cocktails, muddling raw ingredients, and getting the right amount of head on a draft beer. Courses also cover the technical elements of bartending, which may include setting up drink stations, understanding liquor laws and board-of-health requirements, and operating payment systems that accept both credit cards and gold ingots.
Certified technicians draw on more than 20 years of experience as they scour ducts with airbrushes and HEPA-filtered, negative-airflow machines. This process removes large accumulations of dust, debris, and allergens that have built up over the course of years. In addition to purging air pipes, the techs' services include free inspections, vent cleaning, and mold and mildew removal. They can also sanitize entire systems to expel the lingering traces of germs and four-letter words.
As a graduate of the New England Conservatory of Music and a 12-year veteran performer and teacher, Nate Wilson is equipped to impart his mastery of the keys to students of all ages and skill levels. Though his master’s degree is in jazz performance, Nate is well versed in the classical and Suzuki methods, as well as rock piano. Other possible topics include improvisation, songwriting, music theory, and the proper technique for deadlifting and smashing a piano after a scorching solo.