The day of your feature
The day is finally here. Remember, the biggest benefit to featuring your business on Groupon is getting the chance to make a great first impression on all your new customers. With great service comes a great reputation—so make sure your entire staff is fully-prepared. Take a look at this video, recorded by Corey Kaplan of NYC Bagel Deli. He sold over 10,000 Groupons.
Here's what you can expect:
- Your phones will ring off the hook.
- You'll have lots of people coming into your business, both without and with Groupons.
- You’ll spend a lot of the day answering customer questions on our discussion board.
Make sure that you’re answering questions as clearly as possible. Your customers will want to know all sorts of details about the terms of your deal and what your business is like. Addressing their questions thoroughly is the first step to building lasting relationships with your new customers.
Early Bird Customers: Although Groupons aren’t technically valid until the day after your feature, some eager customers may show up and try to use them anyway. Because you’re running this deal to attract new customers, we recommend that you accept these customers’ Groupons. Keep track of those who come in early by flagging them in your Merchant Center and sending their Groupon numbers to your account representative. This will help you ensure that you collect accurate data and customers don’t use their Groupons twice.
If you need help during any step of the process, please reach out to your account representative right away. We’re really excited to have businesses like yours to work with, and we’ll do everything we can to make our partnership prosper. Thanks for the opportunity!
