GrouponLive and Ticketed Events FAQ

Find some Q&As below about GrouponLive and Ticketed Events.



What is GrouponLive?

GrouponLive delivers deals on the hottest tickets around town. We feature sporting events, concerts, theatrical performances, and other forms of live entertainment where applause is appreciated. Check out your Daily Deal email or the All Deals tab to find GrouponLive deals near you.

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What is a G-Pass ticket?

G-Pass tickets from Groupon grant you direct admission to GrouponLive events. For deals using G-Pass tickets, just print your G-Pass, bypass the box office, proceed directly to your gate, and take your seat—no need to redeem a Groupon voucher for a separate ticket at the box office before the show! We recommend avoiding eye contact with jealous onlookers.

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Do all Live events use G-Pass tickets?

Only select events use G-Pass tickets at this time. If the deal page does not specify that G-Pass tickets will be issued, you’ll need to exchange your voucher for a ticket at the venue. Always double-check the Fine Print and redemption instructions on your voucher for details.

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I bought a G-Pass deal — now what?

Take this time to break into spontaneous renditions of 80’s power ballads in celebration of your rad ticket purchase, as it may take up to 48 hours after the deal closes for your order to process. After we’ve processed your payment, you’ll receive an email receipt confirming your purchase. This email will also explain how to print your G-Pass once it’s available in your Groupon account. The G-Pass ticket will display the name of the purchaser, seating information, and other details necessary for redemption. Rather than pulling it up on the mobile app, please print your G-Pass ahead of time for hassle-free entry to the event.

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How do I exchange my Groupon voucher for tickets?

If you have a Groupon voucher instead of a G-Pass ticket, you will need to exchange it for a ticket either at the box office on the day of the event, or as otherwise specified in the deal’s Fine Print or redemption instructions. Unless otherwise stated, you must print the voucher and present it at the venue’s box office with a photo ID. Rather than pulling it up on the mobile app, we strongly recommend you print your Groupon voucher ahead of time to exchange it at the box office. The venue will match your ID with the name on the voucher, scan the voucher, and issue your ticket.

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How will tickets be distributed and how will my seat be assigned?

This varies from deal to deal. Always read the offer’s Fine Print and other applicable terms carefully before you complete your purchase. For select events, you’ll receive a G-Pass ticket, which you may use for admission to the event, and which will include your seating information (unless the event is General Admission). We strongly recommend you print your G-Pass for entry to the event, rather than pulling it up on the mobile app. If the deal page does not specify that G-Pass ticketing is used, you must exchange your voucher for a ticket. Tickets are usually distributed on a first-come, first-served basis at ticket pick-up. Seating may be assigned on a first-purchased, first-served basis. Please see the Fine Print and redemption instructions on your voucher for more information.

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How do I purchase GrouponLive vouchers or G-Pass tickets as gifts?

How generous of you! Just enter the intended recipient’s name in the “Additional Information” field at checkout. Unless the event’s deal page specifies that G-Pass ticketing is used, the name on the Groupon vouchers must match the name of the person claiming the tickets at the venue’s box office. If you need to change the name on a Groupon voucher, you can contact our customer service team at www.groupon.com/support or (888) 375-5777 no later than 24 hours prior to the event. Please note that requests to change the name on a Groupon voucher will not be honored if they are submitted after this time.

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May I sit with friends who also bought their tickets through GrouponLive?

This varies from deal to deal. While some events are general admission, the Fine Print for other deals may specify that you must purchase together to sit together, or that you will need to exchange your vouchers for tickets together to sit together. For deals using G-Pass, you must purchase your tickets in the same transaction in order to be seated together. For deals not using G-Pass tickets, group seating is not guaranteed, but it is more easily accommodated if your group picks up your tickets together. Please review the deal’s Fine Print for specific details.

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I have friends attending the same event but they did not buy tickets through GrouponLive. Can we still sit together?

Unfortunately, we can’t guarantee that attendees who purchased tickets through any other service will be seated with you. We apologize for any inconvenience.

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When does the box office open?

Please review the deal terms and redemption instructions on your voucher for pick-up details. Also, please be sure to check with the venue directly to confirm box office hours, even though most typically open several hours prior to showtime. Some box offices are also open in the days leading up to the event and will allow you to pick up your tickets early.

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May I request Wheelchair Accessible Tickets when ordering through GrouponLive?

Most of the venues that host events featured on Groupon are wheelchair accessible and are happy to accommodate anyone with a disability. However, before you purchase tickets to any event, we recommend contacting the venue to verify if all the tickets being offered through GrouponLive will meet your specific needs.

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Can I upgrade my seats if I buy tickets through GrouponLive?

No, unfortunately. GrouponLive is able to offer tickets for seats in certain sections of the venue at a discounted rate. If there are different pricing and seating options available through GrouponLive, you may select the option that best suits you. Otherwise, all tickets available through GrouponLive are valid only for the identified section.

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I bought tickets through GrouponLive. Can I get a refund?

Only if you act quickly! Unlike most vouchers that you purchase through Groupon, tickets purchased through GrouponLive are only refundable on the day of purchase. Please review our Extraordinary Event Policy for details on refund exceptions.

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May I give my GrouponLive tickets to someone else?

Absolutely, but the name on the Groupon must match the name of the person claiming the tickets at the venue’s box office. If you need to change the name on a Groupon voucher for a ticketed event, please contact our customer service team at www.groupon.com/support or (888) 375-5777. Please note that requests to change the name on a ticket will not be honored if they are submitted less than 24 hours before the event.

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Is parking or anything else included in my GrouponLive purchase?

If parking, refreshments, or other amenities are included as part of a GrouponLive deal, they will be listed in the offer’s Fine Print and on your printed voucher.

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Is tax included?

Most tickets that you purchase through GrouponLive will include all fees. If there are any additional charges not included in the price of your Groupon voucher, that information will be specifically disclosed in the deal’s Fine Print and on your printed voucher.

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Your “Buy!” button brought me to a third party site and now I need help with my purchase. What do I do?

If the “Buy!” button takes you to a third-party site to purchase your tickets, please contact that business for further information regarding your order. You may also be able to find the answer to your question on our Third Party Site Terms.

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Does GrouponLive have a best-price guarantee?

Unfortunately, we are not in a position to make that promise. Groupon works with great promoters and venues to offer you amazing opportunities to attend live concerts and events at remarkable discounts. When these merchants offer their tickets though our services, we advertise a discounted ticket price based on the merchant’s then-current ticket prices at the time the deal is offered. As the date of the event gets closer, some merchants may release unsold tickets at an even deeper discount than what was offered through GrouponLive. Buying tickets in advance ensures that you will get tickets that are discounted at the time you purchase them, but please be aware that we do not control the pricing or inventory management decisions of the venues and producers.

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Why can't I purchase tickets for some of the dates and times I see listed?

Deal options may become unavailable for purchase within 48 hours of their event date.

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