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Dr. Smart Phones

4287 Beltline Road, Addison, TX 75001 Directions
+19726777362

Offers (1)

Tips

Report | 3 years ago
On my second screen that doesn't work properly. Will need to stop by their store for a 3rd time.
Report | 3 years ago
Great and friendly service. Very quick turnaround
Report | 3 years ago
Never again.
Report | 3 years ago
Upcharges once I got there and told him I had a Groupon. Wasn't ready when he said it would be. I bought a screen protector from him and he did a crappy job of putting it on.
Report | 3 years ago
Took about 50 minutes and everything looks and works great!
Report | 3 years ago
Terrible
Report | 3 years ago
Just remember that the LED is not include u have to pay for it separately $30.00.
Report | 3 years ago
This Groupon was a bait-and-switch, pure and simple. Though repair and replacement of the screen was the service named in the Groupon, upon arrival, the person at the desk informed me that despite having a repair coupon, there would be a $20 charge for a bezel and another $20 charge for another part of the screen. Total cost, including that of the Groupon, $110. Most other places, including my normal cell phone repair shop, On Site Cellular Repair on Forest Lane, list this as a $125 repair. And, they include the other parts. To the best of my knowledge, the discrepancy in parts was not made clear in the Groupon details. In addition, while the screen was repaired, half the screen has now gone dark, and the person with whom I spoke, Alejandro - ostensibly the manager - says "there is no possibility that it had anything to do with their repair." No testing was documented, and there is no question that the screen, while cracked, was working perfectly when I dropped it off. WOULD NOT RECOMMEND USING THIS BUSINESS. My experience parallels the worst of their YELP! reviews.

From Our Editors

What services does your business offer and what makes your business stand out from the competition?
Dr. Smart Phones always provides a lifetime warranty on all parts that we service. Just another way to show that we are committed to our customers 100%!

What was the inspiration to start or run this business?
Dr Smart Phones was established in January 2012. We are now one of the fastest growing franchises in the repair industry. All of our techs have gone through extensive training and have been certified to repair your broken electronic devices.

What do you love most about your job?
Helping the custumer.

What is the best reaction you've ever gotten from a customer?
They love the lifetime warranty.

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Dr. Smart Phones

Groupon has verified that the customer actually visited Dr. Smart Phones.