Metro Maids

518 Mesilla Street Northeast, Albuquerque, NM 87108 518 Mesilla Street Northeast, Albuquerque Directions
+15052036518
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18% of 74 customers recommended

Metro Maids in Albuquerque is ready to help! Looking to replace your old carpet, tile, or hardwood floor? Check out their great flooring services.

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Verified
Report | 4 years ago
I have filed a complaint about this company. They said they would do what the Groupon ad said, but they cancelled my appointment hours before due to show up, Then when I tried to reschedule they would not return messages. Finally they came out, was to be for 8 hours of work, but came at 1pm and left at 5pm. Said to call the office to reschedule for remaining 4 hours.....no one would return phone calls.
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Report | 4 years ago
Metro Maids provided the best home cleaning I have ever purchased. They did everything I asked and more. They were effecient, quick, and left nothing undone. I would recommend them to anyone looking for an excellent cleaning service.
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Report | 4 years ago
Metro maids still owes me a couple of cleanings. Several times they have not even showed up to the house as promise.
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Report | 4 years ago
Though it was just a two hour service, I felt that the cleaning was sub par. We scheduled for a Monday and they didn't show; When I called the operator, he said he had called the "day before" to confirm. I asked if he left a message and he said he didn't. It finally came out that he called on a Friday and took my phone number down wrong. He didn't apologize - said it was just a miscommunication. Then he asked me for my phone number again and wrote it down wrong AGAIN. He did, however, check the afternoon we rescheduled to be sure the cleaners showed up. NOTE: He never called to see how the service was.
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Report | 4 years ago
I have purchased several Groupons and this is the first time I ever had a bad experience with one of the companies. I called Metro Maids several times and noone ever answered the phone. When I finally got someone on the phone, he said they were completely booked up and would call me once they had an opening. Noone ever called. I called back a few weeks later and same story...nooone answered the phone and their voicemail box was full. I absolutely do not recommend Metro Maids and it is a waste of your hard earned money to purchase a Groupon with this business.
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Report | 4 years ago
Worst service I ever had. 3 hours late. I purchased an extended cleaning with a 2 person crew. Instead they sent four people who rushed it in an hour. They forgot to vacuum, all the pictures were dangling on the wall after being dusted. Called owner no response ever.
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Report | 4 years ago
They did not keep appointments or respond to telephone calls inquiring why not
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Report | 4 years ago
They don't really do a good job - they rush through it and don't come close to staying for the 2 hours I thought I was purchasing - and I have had them not even show up several times. I would never buy a groupon for them again.
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Report | 4 years ago
They never showed up and never called to reschedule.
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Report | 4 years ago
I was very dissatisfied they did not even stay the full hour and did just a little dusting and vacumming I asked for specific things to be cleaned and were not done. I could not comunicate with them they acted like they didn't understand me you should at least send someone that speaks english.
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From Our Editors

Metro Maids' licensed, insured, and screened cleaning crews provide maid, janitorial, and even pest-control services for clients anywhere, from homes to fitness centers and hotels. During regular cleaning sessions, maid machines depopulate homes of dust bunnies, dirt, and allergens. On arrival, homeowners direct the professionally uniformed scour squad to the kitchen, bathroom, baby/racquetball room, or other areas that need the toughest tackling. Uniformed crews use a variety of cleaning techniques and solutions, such as dry extraction, steam cleaning, and foam-cleaning agents, to purify carpets. Experienced president and CEO Andres Griego brings an extensive management background to Metro Maids, ably and efficiently dispatching crews all around nearly the entire state.:m]]

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Groupon has verified that the customer actually visited Metro Maids.