The Metropolitan Maids

House Cleaning
5810 Kingstowne Center Dr., Alexandria, VA 22315 5810 Kingstowne Center Dr., Alexandria Directions
+17036594146
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43% of 7 customers recommended

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5 Tips
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Report | 5 years ago
Thank you for the hard work
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Report | 5 years ago
Their customer service is the absolute worst. I scheduled a pickup with a CSR for the following afternoon and was told that a manager would call on the same day that I booked the appt. to confirm. No call, and no pickup. I called back the day after the scheduled pickup date to find out what happened, but was sent to VM, where I left a message. It took two days for them to leave a return msg for me (claiming that they never received any info on my appt.), and by then, I was fed up with the lack of info and their poor customer service. No way was I going to trust a company with my laundry if they couldn't manage to return calls within adequate timeframes or make scheduled pickups.
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Report | 5 years ago
they rescheduled by email, not by phone to let us know that a car broke down. In the email it said they would call to reschedule and they never did. Then when I called to reschedule b/c they didn't, they hand to call me back b/c someone else was suppose to reschedule instead of the person who answered the phone and asked if he could make an appointment for me. Then they had to call again and ask me what time the appointment was at. Very frustrating and not very apologetic. They only offered us a % off our next service but I don't think I want to use them again.
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Report | 5 years ago
Their customer service is POOR. I will not be using this service again and I don't recommend. They lost the clothes of a person I did tell about the service when the Groupon deal ran and they have been battling over reimbursement ever since even when they admitted that it was their fault. Please check their policy because damages seem only reimburseable up to $100.00-$150.00. They drop your clothes off like a thief in the night and don't inform you that they are doing so as stated when setting everything up. The 10 gallon bags that they want you to use are smaller than the average grocery store plastic bags (I compared one to a regular sized target plastic bag & took a picture and the target bag was bigger). All and all it is a good idea but the wrong company for the job.
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Report | 5 years ago
We had arranged an appt for late morning. Per their policy, as first time users, someone must be present in the home during the cleaning so I took the day off of work to be there. They called an hour prior to the appt and told me that they had car problems and that would throw them off schedule. They asked if we wanted them to come late or just reschedule. I didn't want to take off work again so I told them they could come late. I asked for an estimated time, she said they didn't know but probably in the afternoon and she'd call me with an update. By 430pm I still had not heard anything and tried to call. No one answers their phone lines. It wasn't until I called and pressed the option to make a new appt that someone finally answered. He took my info and apologized for the delay and said someone would call me back. By 630pm we still had not heard anything. Again, no luck reaching anyone. We assumed it wasn't going to happen. Finally at 830pm we got a call asking if they could come in a half hour to do the cleaning and it would take an hour and half. Since we had everything moved around already we decided to just do it. They came an hour later. The cleaning itself was pretty good, nothing exceptional but nice. The two people that did the cleaning were very friendly and tried to do it as efficiently as possible, which we appreciated. I understand things come up, especially when you're traveling around for work via car, but their lack of follow up and communication is enough for me to not recommend them to anyone else.
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