Pauciugo Gelato & Caffe

Food & Drink
3033 Wilson Blvd, Arlington, VA 22201 3033 Wilson Blvd, Arlington Directions
+17034655550
This place has not been rated by customers.
84% of 68 customers recommended
Closed Merchant This place is closed.

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35 Tips
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Report | 4 years ago
This place doesn't exist anymore. Now I have wasted money
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Report | 5 years ago
It's fabulous!!!!
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Report | 5 years ago
The gelato was very good, but my experience the second time I went was terrible. The employee told me he needed to mark my groupon redeemed and requested my phone even though I presented a printed groupon (because I don't have a smart phone). He then asked me to sign in on my friend's phone. There were problems with the network so our gelato was melting on the counter while my tried to bring up my account. Then he took over and stood over our table while we ate. After we were finished, he spent another 10 min. marking groupons from that day, as well as from a previous visit. It was the WORST customer service. I didn't even know it was possible to reuse a groupon, but I wouldn't do it anyway
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Report | 5 years ago
awesome. they let me use all 10 servings at once - packed in a to-go container the day before the Groupon expired!
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Report | 5 years ago
It took FOREVER to get our sandwich orders made. The person making the sandwiches was VERY SLOW. It looked like there was someone else working there who was not very busy, but I guess sandwich making was not her job, so she felt no responsibility to help out. Plus, I'm a big chocolate fan, and Paciugo rarely had a nice dark chocolate ice cream during the half dozen times I was there.
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Report | 5 years ago
On my most recent trip this week to redeem my last Groupons, we were shooed out at 9:13pm. (Their website hadn't been updated with their winter hours otherwise we would have gone earlier so that we could have actually eaten our gelato there). Other customers had literally just gotten their gelato too, but the employees didn't seem to care. In fact, one employee came over and rudely said, "I hate to kick you out into the pouring rain, but we're closed now". Seriously? At 9:13? What unbelievable customer service. No need to go back here again!
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Report | 5 years ago
Thanks for being so accommodating!
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Report | 5 years ago
Wish they would have honored the Groupon - my last visit makes me never want to go back.
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Report | 5 years ago
I was not impressed with the sandwiches. They were prepared by a girl who looked too young to be working there. Her sandwiches were poorly made. For example, my sandwich was supposed to come with cole slaw. She couldn't find the cole slaw, so she didn't put it on and didn't tell me so I could make another choice. The older man who was preparing sandwiches was turning out great looking ones. I feel like I was duped. The gelato was good and the girl could definitely scoop that well. The coffee was good too, but not as good as they claim on the website.
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Report | 5 years ago
We had to wait 25 minutes to be served on a Saturday around 615 and there was only one man working
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From Our Editors

Paciugo founder Cristiana Ginatta loves gelato. This passion was sparked during a childhood spent in Italy, tasting her grandfather’s handmade gelato. After honing her skills as a professional gelato maker at a traditional, family-run culinary school, Ginatta traveled to the States with her family and established the first Paciugo in Dallas. Now Paciugo can be found all across the country, and gelato scoopers treat taste buds to myriad flavors made with natural ingredients such as fresh fruit and dairy. Boasting 70% less fat than ice cream, gelato presents customers with a guiltless dessert option, alongside frozen yogurt and scratch-and-sniff stickers shaped like strawberries.

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Pauciugo Gelato & Caffe

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