Spa 7, Austin

Hello Margeaux, Thank you for your feedback. We’re very sorry to hear that your experience at checkout didn’t meet your expectations. We’d like to clarify a few things. The front desk team member you mentioned is not the owner, but a long-standing and valued part of our staff. She brings dedication and professionalism to her role every day and is known for being direct and efficient. English is not her first language, and while she communicates clearly, we understand that sometimes accents can create moments of miscommunication. We ask that this not be mistaken for rudeness. We want every guest to feel welcomed and appreciated, no matter how they book their service. Our front desk staff often shares information about different booking options simply to be helpful and transparent — never to make anyone feel uncomfortable or unwelcome. We are a diverse team that proudly includes staff from different ethnic and cultural backgrounds, and we deeply respect the hard work it takes to grow and succeed—especially when English isn’t a first language. If anything about your experience felt unfair, we’d truly appreciate the opportunity to speak with you directly and make it right. Our goal is always to provide kind, respectful service to every person who walks through our doors. Thank you again for visiting us.