Austin American-Statesman

Retail
305 S Congress Ave, Austin, TX 78704 305 S Congress Ave, Austin Directions
Today 6:30 AM - 4:00 PM Closed All Hours
+15124453500
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36% of 25 customers recommended

About this Business

  • Hours
    Sun
    7:00 AM - 12:00 PM
    Mon-Fri
    6:30 AM - 4:00 PM
    Sat
    7:30 AM - 11:30 AM

Tips

250
16 Tips
Verified
Report | 2 years ago
I registered my Groupon for one year of the AAS Digital subscription, carefully read and saved the access instructions, and waited the requested 3-4 days before trying to log-in. It's now been 10 days, and I'm still getting an error message when I try to log-in. I called AAS 3 days ago to get assistance; I was on hold for 10 minutes, spoke to a rep, transferred to someone else, spoke to another rep, transferred back to someone's voicemail, left a detailed message on who I was and what I needed, and still no call back. I'm very disappointed with this Groupon, and considering calling Groupon for a refund if I don't get assistance soon.
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Verified
Report | 2 years ago
still haven't gotten my groupon from 9 days ago activated
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Verified
Report | 2 years ago
Try for 2 weeks to redeem the Groupon and even contacted customer service by email and they had not responded within 48 hours like promise and their time I call there are ready quotes
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Verified
Report | 2 years ago
some of the customer staff are completely incompetent. She made me repeat telling her information like my credit card number three different times because she wiped it out in her computer . She didn't know anything about Groupon. I called them three different times and after 7 days, they still didn't have any information on my Groupon coupon, which was for a 12 month digital subscription of the Statesman. I ended up calling Groupon and asking for a refund of my purchase. The lady at Groupon that helped me was very competent and well trained and provided great customer service. Where as the Statesman customer service staff need a lot of training. The Statesman staff would not allow me to talk to a manager. Every time I asked for a manager (twice), they put me on HOLD and left me there. I ended up subscribing to the digital version of USA Today newspaper. By the way, when I did finally talk to an intelligent person at Statesman, they told me I would have to wait for 30 days before I could buy a subscription because I previously cancelled the paper prior to buying the Groupon coupon. Is that smart business or what????
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Verified
Report | 2 years ago
Unable to use the Groupon as their website does not recognize my name. Spent 30 minutes on hold to seek an explanation then left a message asking for a return call. Not received after two days.
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Verified
Report | 2 years ago
we used to subscribe to the home-delivery service for this paper. i was constantly on the phone trying to get paper delivered. they were missing, late, damaged, etc. thought it would be different with digital. but, it took me 10 days for them to get it working properly so my husband could access his digital subscription.
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Verified
Report | 2 years ago
I signed and I still can't view the paper what joke no wonder the paper is struggling
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Verified
Report | 2 years ago
I would not recommend them to anyone, they are thieves that have very little to do with Austin anymore. This is day eight of the three day waiting period. I'm waiting on a third world employee in Central America to push a button. Without John Kelso or Ken Herman the Statesman is pretty much stale reprints and not hard to get along without. Maybe I'll use my Groupon towards some Mexican food instead. Put me down as very dissatisfied.
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Verified
Report | 2 years ago
It's been 10 days and they still can't register me on the groupon, I've called the Statesman support 4 times now and they are working on it - so they claim! Bottom line - no digital access and no idea when or if I will be given access.
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Verified
Report | 2 years ago
Great value. it took about a week before I could log in but following that the experience has been positive.
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From Our Editors

Sit back and enjoy a new e-book this season. Choose from their wide variety of titles like online newspapers, e-reader magazines, and e-newspapers.

You don't have to be worried about parking. If you are heading to Austin American-Statesman, there are plenty of options nearby.

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Austin American-Statesman

Sun
7:00 AM - 12:00 PM
Mon-Fri
6:30 AM - 4:00 PM
Sat
7:30 AM - 11:30 AM
Groupon has verified that the customer actually visited Austin American-Statesman.