Joseph's Chimney And Air Duct Cleaning

Cleaning Service
4938 Hampden Lane, Bethesda, MD 20814 4938 Hampden Lane, Bethesda Directions
+18888593598
Be the first to recommend this place!
48% of 27 customers recommended

Tips

250
11 Tips
Verified
Report | 2 years ago
Spent an additional $300 over Groupon price and they had to schedule a return visit because they didn't have a tall ladder. Had to point out work still needing to be done as part of visit. Do not feel this way a good value, nor good service.
Was this helpful?
Verified
Report | 2 years ago
Buyer Beware! Where do I begin? The overall experience was dissatisfying. First, the two technicians arrived over an hour and a half early. Because I didn't want to miss the appointment, I rushed home; which was an inconvenience. In retrospect, I wish I would have missed the appointment. Before even starting the job, the technician "estimated" the height of my chimney. He seemed annoyed when I asked how he was calculating the height. This was an important question considering I was being charged $9 per foot. After reluctantly agreeing to pay, they began work. The brush used to clean the chimney fell from their drill and the technician seemed oblivious to it. Due to their first impression, I lacked confidence in their workmanship and was supervising their work to notice this. I brought the fallen brush to the technician’s attention and he seemed dumbfounded. Bearing in mind that the second technician was standing there as well and said nothing about it. Two technicians and neither of them seemed to notice! I shouldn’t have had to be standing there watching them to ensure they were actually doing their job. While performing work, a metal object fell from the chimney and neither technician disclosed this to me. I noticed the metal object on my hearth when they “completed” the job and brought this to their attention. If this was an accident, they should have been honest and told me about it versus leaving me to find it on my own and have to bring it up to ask them where it fell from. Aside from this, the technician helping the guy cleaning the chimney was dropping their drill extensions on my floor. I didn’t appreciate him being careless about dropping these objects on my floor instead of carefully placing them on the floor to avoid any potential damage to my wooden floors and marble hearth. I found out about this company through Groupon. After purchasing the chimney cleaning service, I also purchased the duct cleaning. I received two separate calls from the company to confirm the appointments. The chimney technicians left and I waited for the duct cleaning technicians. After three hours waiting, I called the company to find out why no one came to clean my ducts. The dispatcher said the technicians would arrive in a half hour. To my surprise, it was the same two technicians that cleaned my chimney. Why they would not have cleaned my air ducts when they were there is beyond me. They said it wasn’t on their schedule. I told them that that was between them and their dispatch office. Because of the negative experience I had with them cleaning my chimney and unprofessional mistake in scheduled work, I did not want them performing any more work in my house. I asked them to leave and that I would not be doing any more business with them. Since I purchased these services through Groupon, I contacted Groupon to notify them of my bad experience. Groupon was fantastic and amazingly refunded my purchases based on my feedback and apologized for the experience. I will never use Joseph’s Chimney and Air Duct Cleaning company ever again!!!
Was this helpful?
Verified
Report | 2 years ago
They did a pretty good job of cleaning the chimney. The guy was friendly and professional. Felt bad that all the soot was falling in his face and hair. Either way, I'd recommend them. Just be prepared to pay extra. A normal chimney is at least 25ft. They charge extra per foot after the first 14ft (like $11 per extra foot).
Was this helpful?
Verified
Report | 2 years ago
They inspected the chimney and neglected to tell me it was clean til after they had been paid. Basically I paid them plus the Groupon deal for 30 seconds worth or work. I would not recommend. They are not honest people.
Was this helpful?
Verified
Report | 2 years ago
Difficult to get a hold of. Damaged multiple vents. Serviceman barely spoke English. I have been unable to get a hold of them since the service. Do not use!
Was this helpful?
Verified
Report | 2 years ago
The price on the voucher was a scam! I knew my chimney was a little taller and I would have to pay per the fine print terms; that part I'm fine with. But then the technician pulls the your chimney is too dirty scam and insists on an extra charge of $50. It took him only 5 minutes to do the whole thing!! I will never hire them again
Was this helpful?
Verified
Report | 2 years ago
They did not properly honor my groupon. The deal was VERY misleading. I ended up having to spend an extra $100 dollars on top of the groupon.
Was this helpful?
Verified
Report | 2 years ago
They were great
Was this helpful?
Verified
Report | 2 years ago
They are on time with there serv
Was this helpful?
Verified
Report | 2 years ago
Use them to clean a gas dryer duct. Paid for coupon and then charged us for another 6 feet. Difficult to understand serviceman
Was this helpful?

From Our Editors

Joseph's Chimney And Air Duct Cleaning in Bethesda is ready to help. This season, make sure your A/C and heating system are ready to go with an inspection from Joseph's Chimney And Air Duct Cleaning.

Why trouble yourself with repair and maintenance work when you can rely on Joseph's Chimney And Air Duct Cleaning's service.

Explore Nearby
Joseph's Chimney And Air Duct Cleaning

Groupon has verified that the customer actually visited Joseph's Chimney And Air Duct Cleaning.