About this Business
Workout is challenging in a good way. Staff very patient and helpful
The studio and equipment are beautiful, the instructors are nice and there's quite a variety of classes. Management, however, is horrendous.
I purchased a Groupon for one month unlimited – as in “not limited” - Pilates classes. I signed up with Kristen (this is important as she is the owner) who booked me for two back to back classes. I then signed up for a total of 22 classes within my “unlimited” month, some of them two back-to-back. Roughly a week after I started, Lauren pulled me aside and told me the “unlimited” Groupon was only good for one class per day. Lauren then said if I bought the one month “unlimited” through Club Pilates Beverly Hills, I would have the ability to take more than one class per day.
I went back onto Groupon’s site and could find nothing stating the Groupon was limited to one class per day. If the “unlimited” Groupon were limited to one class per day, the fine print should have clearly stated that – a fact I pointed out to the studio. They refused to honor the Groupon as it was written nor did they alter the way they advertised “unlimited” on Groupon’s site. I did contact Groupon and they refunded a prorated amount based on the total classes I had ultimately attended versus the number of classes I had originally signed up for. I appreciated Groupon’s efficiency in dealing with this matter but the time I spent in travel only attending one class at a time was worth so much more to me. Groupon also tried having Club Pilates Management contact me but rather than address the problem, Club Pilates avoided the situation and never followed through in communication past informing me that they would limit the attendance to one class a day.
The entire situation was a shame. Prior to that interaction, there was a good chance I would have been a customer for life. I had a great experience at Club Pilates in Novi but it is a 30+ minute drive for me.
I do not believe Beverly Hills Club Pilates handled this situation very well and frankly I wasn’t interested in being part of an organization that doesn’t practice good business. Life is too short.
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club pilates in novi is awesome. pilates itself is such a great workout. plus every single instuctor is energetic and very willing to help u out. i highly recommend everyone to try it!
Love pilates!! And Love CLUB PILATES!! Great atmosphere, great instructors and can't say enough about how awesome pilates is. A+++ All the way
From Our Editors
The Pilates classes at Club Pilates offer a strength-training workout for students of any age, providing patrons with increased functional strength and flexibility. The Club Pilates team has extensive experience in studying, training, teaching, and practicing Pilates. They have honed their unique and proprietary Club Pilates Method to ensure members receive the best training and most effective results. A wide array of classes are available, with sessions designed to challenge clients at every level and target the areas students want to work on the most. Every studio feature state-of-the-art equipment, including not just Reformers, but the entire array of Pilates tools including the Chair, the Springboard, and the Barre.